Overall Ratings & Reviews Smiths at Gretna Green

It’s was ok - friendly staff, room needs some maintenance works, toilet roll holder coming off the wall, paint chips. Room only had 2 plug sockets which are not located from the bed.

Firstly the room we were given had a smart tv but didn’t work, it was two single mattresses put together badly and was not comfortable at all and the window frame was damaged meaning the window would not fully close meaning it was letting in cold air and we could hear the motorway quite loudly. We were eventually moved to another room which was smaller and had no smart tv, the place is a bit tired and service overall wasn’t great, it’s a shame as the reviews here are very good, our experience was not, also the food and drink prices are very high. They are advertising a refurbishment of the rooms, this should solve most issues.

I have stayed here a few time now, rooms are fab, heating in the room was perfect as I hate a hotel room which doesn’t have great heating. Hot chocolate, tea, coffee and biscuits and a bottle of water provided. I would highly recommend this hotels to my friends and family. Staff were lovely too.

Overall the hotel is nice, room is clean spacious and the heating works. Went for dinner and choose the festive menu. This was very reasonably priced but slow service towards the end of the meal. Breakfast had a great selection but just a bit cold. The only negative for the service was the receptionist at check out. There was no smile or thanks. Just a 'thats you checked out', we tried to make a small joke about the refurb they have planned and said ask for plugs/usb's near the beds. She said nothing but a blank look as if to say IDGF.

Nice place, handy for motorway.

Another fantastic visit, only feedback being that they're are no plug sockets or charging points beside the bed so could not charge phones at bedside or use CPAP.

Second time here, nice staff comfortableroom, restaurant was good

The hotel room was amazing , the restaurant was awesome, only bad point was there must have been wedding party on , and there were children running in the corridors where the bedrooms are located, they were very noisy and even knocking on our room door and just causing trouble , don’t know where their parents were or even the hotel staff as the corridors had cctv they and no one came to sort the situation out, so that put a downer on our stay and upset my wife as we tried to have a nice quiet, relaxing night away for her 50th birthday

Hotel was good, ended up with free breakfast which was a nice surprise. Main hotel was very modern and looked nice. We stayed at the bendsmoor cottage. Only complaints where the HVAC made a noise constantly whether it was on or off and the carpet needs renewed.

With the exception of the initial check in - I found the staff to be extremely un trained and un focused - the bar staff spoke to me as why are you stood here - when clearly I want to order a drink and food ,. They then ALL proceeded to investigate why the coffee machine wasn’t working … I wanted a wine and the other man at the bar wanted a whisky !! So I couldn’t understand the focus on the coffee machine .. after my meal I was asked if I wanted to see the desert menu - it never materialised so I just left .. I over heard the breakfast staff letting another couple know the Buffett was going to close but no body bothered to speak to me !! the room was grubby - stained walls in the bath room and bedroom - the cleaner doesn’t like edges of the floor - no water in the room . The picture have been taken down and just left with screws in the wall . The room was very cold as no body had switched the radiator on .. On numerous occasions the staff were huddled in groups and just turned their back on waiting customers - even myself . This is the second time I have complained about a dirty room - but they didn’t seem that interested . I suppose if they fill the hotel with non returning wedding guests why would they be concerned with a single visitor who uses the hotel regularly for a global company on business - .. You also can’t go anywhere around the hotel without the smell of weed !! The second floor stunk in the corridor -

The hotels room was a tad rundown for a 4* hotel,but is been renovated next yr but the rest of the hotel is excellent and food is gorgeous I don't like fish much but I ate fish and mussy peas for 3 nights as I've never had batter so light thin and crispy even after a dose of vinegar I don't eat chips so I asked for extra peas no problem at all. Breakfast nice too especially the poached eggs rich and creamy egg yoke,plenty to see and a half decent charger for my car too.overal I'm going to revisit after the refit next year as it's worth the 300mile round trip for 3 nights or so .staff very friendly and can't do enough for you thankyou all smiths hotel

Rooms were awful, smell from bathroom, damp on ceiling, dirty marks on walls, stains on carpet, felt so dirty, couldn't wait to travel home to get a showrr. no idea how this hotel is 4*

Amazing stay for my daughters wedding. Attentive, friendly staff, who were always available to help if need. Gorgeous food. Would definitely recommend. Perfect in every way Thank you

We had an amazing time in the Cottage it was beautiful, spacious & very clean & literally across the road from the wedding venue & the hotel is also 2 minutes walk away.

Lovely just perfect value for money

Easy to find, friendly check in. Room was ok - I was just there for one night on business in the local area. Ate in the restaurant which was fine and breakfast was good.

What a lovely hotel and stones throw from the famous blacksmiths shop and gift shop. Great service, lovely food. Lots of happy couples enjoying their special days. Yes loads of weddings. It's Gretna what do you expect.

Friendly helpful staff lovely room accommodation very good food availability Only suggestion is a handle by the side of the bath to help getting in and out of shower and safe any slipping for older people

Really nice staff and handy for a wedding (5 mins walk). Beds are comfy and despite being beside the M6 and in a roadside room, I slept well. Bathroom was in need of refurbishment.

Bathroom floor and woodwork around the sink were needing replaced or repaired. Walls on bathroom were stained with condensate runs. The noise from fans and the adjacent M74 made sleeping difficult.