Overall Ratings & Reviews Best Western NSU Inn

Easy location, very clean and friendly staff

Just amazing! I liked everything!

The water stopped working in the middle of my shower!! I ended up using the water from the tank on the back of the toilet to rinse my hair out and they didn't care!! Like it was my problem!! I will never stay there or recommended them to anyone!!!

Checked in pretty late and the guy st the desk had our paperwork ready and waiting.

The motel is nice has several usb ports. I ask for a late check out because of a medical procedure. I informed the staff of this at check in. At 1045 housekeeping knocked on my door. I informed her i had late check out. Which was just an hour but i had at procedure at 530am and was trying to rest before heading home. She knocked again at 11am told her late checkout so she went to front desk and he called my room. I wont stay there again. I will pay more and stay at tru hilton down the street

Nice and clean hotel, close to everything

The manager, Mr. Patel, was so nice, understanding, and caring with me and my family. Worked with all of our needs and requests. Customer service was outstanding.

There were bed bugs!! The elevator didn’t work. But there were bed bugs, the front desk offered to move me rooms. But bed bugs….

First and for all tribal members to know, all they improve on outside looks there have no good intentions but to take money from the community there in talhquah. I've been going to this town for years as a child, teenage,now I'm 50 plus years old and never have I've been so ashamed of being Cherokee. Let me start with check -in, every single time I've checked in I should my tribal card and was accepted. Told by attending personal it NO Good. Really? So no worries, are not? Check in Friday evening fast forward to early Saturday morning after being down stairs for breakfast.

Quiet location. Walmart, McDonalds and Burger Kkng are walkable distance. Close to other restaurants but I’d prefer to drive those

My family came up from Texas, and we planned a fun trip—taking the younger kids to the carnival while the older ones attended a crab boil and went rafting. After arriving and checking into our hotel, the front desk clerk asked for my ID. Upon seeing it, he immediately informed me that I couldn’t stay at the hotel because I lived within 50 miles of the property. I was shocked and explained that this restriction should have been clearly stated prior to booking. I also shared that I had family in the area and that this was part of a planned family gathering. The clerk told me I could cancel the reservation but would need to do so through Expedia, as it was made through a third party. I contacted Expedia, and they informed me I would be charged $280 to cancel the reservation. At this point, I felt cornered and reluctantly agreed to stay. However, the clerk then required a $250 cash deposit, claiming he couldn’t accept it on my debit card or return it that way, which I found highly inconvenient and suspicious. At this point, I began to feel I was being discriminated against. I showed my law enforcement credentials—including commission cards from the State of Oklahoma, the Cherokee Nation Marshal Service, and the Muskogee County Sheriff’s Department. The clerk’s demeanor noticeably changed after seeing my identification, as if realizing he may have made a mistake. Still, I was uncomfortable staying at the hotel under these circumstances. I decided to leave this hotel.

There were a lot of little things here and there that overall created a bad experience. There were some torn sheets, outlets in the room didn't work, shower head malfunctioning, stale cereal, no tea available, no eggs available for breakfast. We will not be back and we do not recommend it.

Close by stores and restaurants

Nice gym.. good breakfast.. clean

The property is nice for a night or 2 it is pretty clean over all. The issue is the evening staff. The guy has no personality. He is not friendly at all. The property though was fine. Only issue is the ac, otherwise. The ac was put on 60 and never got before 68. It was hot in the room all night. But would stay here again if needed.

Clean with easy check in

It took forever for someone to come to the desk to get checked in.

Two night stay to visit grandson at NSU. Room was super clean. Bed was wonderfully comfortable with lots of pillows to prop up for TV or reading. Bathroom clean and well stocked. Staff was super accommodating with directions, etc. Will stay again.

The ice maker was broken. The elevator was broken. The water pressure in the sink was insane and water shot out everywhere. The pillows are TERRIBLE, please get standard queen size pillows, rather than something barely the size of my head. The light at the entry way of the room was not working. People were blaring music at all hours of the night in the hallway. The heater did not work properly and made a horrible noise so we just turned it off. There was an awful wet dog smell in the north stairwell. Lots of noise of diesel trucks in the parking lot all night long as well as traffic noise.

The room was for the most part clean, but the toilet was broken and the room smelt like chlorine. We were moved to a room with a working toilet but the AC unit wasnt working right. Luckily it was cold enough outside and we could crack the window open. The biggest. Negative is that the hotel smelt of perfume and marijuana. I understand it’s legal in the state, but not okay to not notify your guests as we brought our 4 year old and 4 month old into the hotel with expectations or a hospitable environment. The elevator and pool and ice machine were all out of order as well which seemed like a huge inconvenience. Overall it wasnt up to our standards and we ended up leaving early due to all of the above.