The property was fine, but the front staff were often away from the desk chatting with friends or co-workers.
My sliding glass door also broke, but the maid worked really hard to find something to put in the track to make sure that it couldn't be opened from the inside. So, good and poor staff, I guess!
Another negative was that the bistro was advertised to be open until 10:30pm, but closed at 9pm on a Saturday.