Marybeth
with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
This hotel was centrally located and only a block from the Louvre-Rivoli Metro stop, so it is in great location. Unfortunately, they put us in a room below the main level, (basically the basement) which was damp and musty. The shower had mold in it and did not drain at all. They had a plumber come to fix it and I took a shower the next day, which once again didn’t drain and flooded the floor. We used the bath towels to clean it up and let them know what happened. They ended up putting a sign on the shower saying it wasn’t usable, but left the soaking wet towels there and didn’t make up our room. We came back after a day of sightseeing with no towels to use and they told us the room hadn’t been made up because our door hanger said Do Not Disturb. I know for sure that the Please Make Up the Room sign was facing out when we left. Perhaps it fell off when they came to check the shower again. We obviously were not there, and the least they could've done was replace the towels. Thankfully there was also a deep soaking tub in the bathroomroom with a shower, which we would have used from the start if we had known about the unusable walk in shower. (Which as older guests we preferred over the tub.)We asked if we could move to another room and were told that wasn’t possible. The breakfast was just okay. We booked this hotel because of its excellent reviews and I can only guess that the reviews were for other accomodations on higher floors.
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