Overall Ratings & Reviews Hacienda Puno

Great hotel. They’re really trying to please.

Close to all attractions and shopping

An elegant hotel thats comparable to one in Manhattan, NY, at an affordable price. The interior is just as well maintained and within 7 minutes walk from Puno's bus terminal for those visiting Lake TitiCaca.

Beautiful setting and lovely garden wonderful recharge from endless walks that Arequipa inspires. Short walk from historic center.

The staff at this hotel are one of the nicest teams I have ever come across. The daily smiles from them are genuine. They make you feel wanted. The cleanliness is excellent. Breakfast marvellous. Please make this your hotel before any others.

Lupe and Angelina and the rest of the staff were very nice.

The hotel is 1 block away from central plaza. A lot of restaurants and tour guide places around. The area around it is not loud so you will be able to rest.

I had a wonderful time staying in this hotel. The stuff was delightfully friendly and helpful, always there and always smiling. The room was lovely, with a sweet little niche with a table facing the big sort-of-french window - loved that bit! All the rest was great too. The breakfast good, again with a very friendly stuff. All in all, I'll book there next time I'm in Puno for certain...

Nice 3 star hotel within 1 block from Plaza de Armas. Building is old and breakfast could improve, but considering price this is an excellent option in Puno.

Best location

Very cute hotel in a middle of downtown close to many interesting historic trademarks and restaurants.

Clean facilities renovated and for what you pay it’s worth it . Better choice of breakfast .

Good location, nice staff

The Hacienda Puno Hotel is a gem in Puno. The service is very friendly, the condition is very good, the location is perfect, and is a real value for the cost. The breakfast is plentiful and included but the cost of the food in the restaurant is a bit expensive.

Extremely friendly staff. I arrived late and left early so I did not get to use all of the facilities. The staff prepared a nice boxed breakfast without me asking. Loved having an elevator and the room was larger than average. It took a while for the electric wall heater to warm the room but there were plenty of warm blankets already on the bed. My room had a bay window complete with desk. The street noise did not bother me but if you are a light sleeper ask for a room away from the street.

The hotel is in easy walking distance to the plaza and other points of interest in Puno. Out room was a bit spartan, but very clean with comfortable beds. Fine for a twelve hour stay.

Nice hotel near Puno downtown and only 5 minutes in car to the port

Changed their prices on us. Charged us 35 soles more for the tour we were on with other people and then the other folks all had lunch included in their tours but not us. Nope our hotel didn’t book us lunches. Lastly, the place smells like cigarettes really bad. They get large tour groups that check in at all hours and just smoke in the lobby and their rooms, within minutes your room will smell like an ash tray.

A fast moving hail storm hit the city, while we were out. We caught a taxi back to our hotel but it let us out across the street. There was a river running down the street. The hotel doorman brought us boots to put on and helped us cross the street. The water was knee high. Now that's customer service!!!!!

Breakfast was nice, a bit of everything. Location was great, walkable distance to main square and shops. Rooms big and clean. Hot water pressure good. Overall it was good experience.