Overall Ratings & Reviews Suites & Villas by Dunas

Super resort staff although front of house were quite frosty. Well worth a visit for families with small children.

Booked a 6 bed villa for 3 of us. 2 double bedrooms, 2 baths, lounge all clean and comfortable. Suitable for 4 but not great for 6 as 2 have to sleep in the lounge. The food is really bad, low quality cheap ingredients cooked badly. Same food every meal, very bland served in a noisy school canteen type room pics attached. The pool area is good until the gardeners start and the shockingly bad entertainment team ruin everyone's day. They can't understand that when the PA is set to max volume you don't need to scream into the mic. They are all talentless, intrusive and clearly don't realise that when no one wants to participate they should stop, videos attached put volume on. Watch out for an issue at reception. They run 2 credit card machines from 2 different banks. Even when you pay in euros one of the machines charges in GBP and adds a 7.9% markup.

The resort was busy and the staff in the restaurant in particular overworked. We had often finished our dinner before the staff took drink orders. The food was good quality - always freshly cooked meat and fish , salads and vegetable, cheese as well as theme nights. Queues at reception the norm- we checked in late and were scarcely shown a map of where the room was. The entertainment was not to our taste but difficult to avoid due to in being in the restaurant in the evening . Kids rule here - running around the bars with little care for others .Teenagers we paid full adult price for but with no effort to entertain them . The location is fantastic with access to the dunes adjacent The rooms were cleaned to a high standard and spacious if dated. Lots of hot water and towels.

We had a lovely time. Great for families.

wonderful place !

I liked the good location near the beach and seaside. Excellent location to start for cycling. The suite was spacious. We had a problem with a leakage from the tap bath, however the staff were very good in sorting this out. Food was great.. plenty of food variety, also good fresh fish every night was on the menu! Thank you

Las habitaciones e instalaciones del hotel están muy bien. Habitaciones muy amplias, con saloncito y limpias. Como punto de mejoría, solo destacaría la calidad y variedad del buffet. Los desayunos quizás cuentan con más variedad, pero las cenas no estaban al nivel de un gran hotel como este. Aún así, disfrutamos mucho de la estancia.

The hotel was good but Not good with the value of money in comparison with facilities.

The second time in this hotel. The hotel has an ideal large landscaped area with lots of greenery and swimming pools. The waterfront can be reached in 15 minutes. This time, upon checking in at the reception, we received an improvement in booking from half board to all-inclusive. Heated pools. Only one minus - in the bungalow there was no heating. The air conditioning system did not give heat. It was not critical, but sometimes in the evening there was not enough heat.

This hotel exceeded expectations, the room was spacious, pools very clean and the grounds kept in an immaculate condition. The complex is so huge it never feels too busy or crowded and it helps having so many pools too! The staff were helpful, very hard working and efficient and the food was excellent, well prepared with so much choice to suit all tastes. We liked the little touches such as the decorations and drinks for Valentines Day and courtesy bus for the beach. This is pretty much the perfect place to stay for young families. The hotel is also easy to find from the airport and is ideally situated next to the GC1 and as such is an ideal base to explore Gran Canaria although there isn't a great deal to do in the immediate vicinity of the hotel - just the Dunes and a local shopping centre.

The resterunt staf & food was excellent - Location was excellent

Nice time. Enjoyed. Good value for amount paid. Food good. Upgrade to a villa from suite great.

My only critical feedback is that our suite was in need of some routine maintenance which would have further enhanced our visit and increased my rating of the facilities. That said, we were upgraded free of charge to a larger suite due to resort occupancy and were very grateful for the hard work of all the staff. Our stay at the resort was excellent value for money.

Every thing kept clean and tidy. Entertainment not the best but great if your under 12 years old Food ok as expected from all inclusive with a good choice Wifi not the best kept losing single but ok in certain areas Staff all worked very hard and were all ways helpful and friendly, all in all a great place which is why this was our second visit to this complex

We were amazed at how fab this hotel was! We just returned from 7days with our 16month old. The suites are private and you have a little Terrence and stretch of garden to play in. The pool is big and heater which was great for the baby! There was always free sunbeds. You are a 15min walk from a silky Sandy beach, or a quick shuttle ride. There's great resteraunts by the sea too! The food at Dunas has a different theme every day (Italian, Chinese, Spanish, international, Canarian, Mexican) it is plentiful and there is lots of choice maybe 10 possible mains. The salads were incredible and changed everyday! Breakfast too had lots of choice. The staff there are so helpful always saying hello and playing with our little one! She loved Juan Antonio the porter and Fran in the restaurant were so kind to her! The place is very clean. The entertainment team are fun and not pushy at all. We didn't go to the disco but it sounded great! There is an on site supermarket and little cafe that's great for lunch. We really enjoyed the cocktails pre dinner at Taste bar! Our little one loved the playground which is one big sand pit! She was too young for the mini club but went every morning to colour in! Everyone is so friendly we are considering going back next Easter it was that good! When daughter is older she will love it as there is lots to do for the children! I'd say the guests are mostly German/French very little English which we liked! Thank you dunas for a great stay!

Beautiful, warm pools. Lovely gardens. Immense animation team. Very friendly staff. All in all a wonderful stay for our family of 4 :)

Asked for cot but was ignored. Buffet in 1070s style grotto with food lacking authenicoty and quality and awful lack of vegetarian choice. Clckroaches dlyinf i to eoom theoufh ventilation and instead of moving us they just apraued thw room with toxic spray without consideration of me staying with pregnant wife and toddlers. Claimed they had no space even in their other hotels which was not true. Subsequently moved us to a other hotel with the suite in that having a dangerously open staircase.

Had really nice time with kids. good place to go with the family.

The wifi reception is very poor

Good short stay