Hotel ARENA am Zoo

Explore Hotel ARENA am Zoo
7.4
Pleasant
From 202 reviews
Cleanliness

8.2

Room Comfort

7.4

Service and Facilites

7.6

Traveler Reviews Hotel ARENA am Zoo

Number of reviews per page
20
40
Top reviews
Barry
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was ok, reasonably affordable in Frankfurt. I didn't like having to fill in my details 4 times. 1) booking, 2) follow up questionnaire, 3) on arrival (surely the purpose of the follow up questionnaire) and then 4) to book in to make a separate booking for car parking. Car parking very very tight in an estate car, but good to have had the option to park securely off street.
Read More
Sirak
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

👍
Austin
icon-Leisure
Leisure
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Definitionally 4-stars. No front desk staff (instead, they have a kiosk behind the property for check-in...) and legitimately no amenities in the building.
Andrew
icon-Leisure
Leisure
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

.
Dordije
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Nice
marcus
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

the room was modern, clean and quiet. very small but functional.
Kenneth
10.0
/10
Reviewed 132 week(s) ago

Expedia Group verified review

Quiet hotel close to the tram. The staff is friendly and accommodating.
Robert
6.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

We had not been informed in advance that there was no staff at the hotel, check in took a long time (several messages that the app was being used by another application) also no parking close, the access to the hotel parking might be easy to drive in- but it has to be processed on top of the check in procedure. No breakfast - there is a lounge which says Breakfast from 7-10.30 . . . but the door is locked . . We didnt see any staff at any time (but we didnt come for that!) the beds were made while we were out, so no complaint. Some possibilities close to dine
Read More
Tobias
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

Check-in was possible through a check in machine a little bit removed from the road in the back of the Hotel property, since the reception was not staffed. The process was very straight forward, however the machine was dreadfully slow. Tip: If it seems like it crashed, it didn't, just wait 30 seconds. Room was overall clean, the only annoying thing was the sheets, which had a rancid smell in some corners. This smells wasn't too strong though, so after some getting used to it, sleeping was possible. Outlets remained powered even when the keycard was removed from the slot next to the door (which enables lights to be turned on). There is a very popular breakfast place around 2 minutes by foot, called "Café Bohne", which is very recommendable. But do reserve a seat before you go, it#s very full around 11.
Read More
Farhad
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 181 week(s) ago

Hotels.com verified review

Checking in at the automated kiosk was not what we expected and kind of irritating after a long flight - we received email that there would be no one at the front desk. However, once we figured out how the machine worked and got our keys, we found the room to be clean and as we expected.
Séverine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 195 week(s) ago

Expedia Group verified review

Terrible hôtel with false description. There is no staff no lobby no breakfast offered even though it's advertised as offered. This hotel is a scam..the room numbers are taped on doors and signs in the hotel are not even written in German. I didn't feel safe staying there and had to leave that same night into a different hotel..avoid at all coats
Read More
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 231 week(s) ago

Hotels.com verified review

The hotel was supposed to be open 24 hours. When we got there to check in there was a sign that said they only check guests in until 4:00PM! They were closed and we had to sleep in our car!
Jukka
6.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

I paid the evening before my departure the local turist tax. Next morning i had to pay again. Not very qualified staff.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Clean facilities, helpful staff. The rooms are small but clean, the beds are comfortable. The place is more quaint than luxurious but everything you need in a hotel room. I would stay here again
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

I had a small (single) room with weird lay-out (shower in middle of room). However room was clean and cosy and shower was actually very good. Hotel was in a quiet street very close to Zoo U-Bahn. Some shops and restaurants quite close by. Night-time noise from an adjoining room was a problem for me though.
Erik
10.0
/10
Reviewed 367 week(s) ago

Hotels.com verified review

I spent one night at the hotel on a flight layover, so I was looking for a cheap, comfortable place close to the city centre. The room ticked all the boxes, and staff were all very friendly and efficient. The breakfast buffet was also good value :-)
Verified traveler
10.0
/10
Reviewed 374 week(s) ago

Expedia Group verified review

Great location, service too! Would definitely go back.
Callum
10.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Very clean hotel, good Location and very comfortable
Edward
10.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Room and bathroom were both really nice, modern and clean. Not the most spacious but was only in it for sleeping. Friendly welcome on arrival. Breakfast wasn't great and probably not worth €9.50 but good luck finding other places to get breakfast in the local vicinity that accept card payments.
Verified traveler
8.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

The single room is pretty small. Wifi doesn’t work in most of the time.
Number of reviews per page
20
40