I read very positive reviews about this hotel but that did not align with my experience. My AC was basically not functional and the front desk staff seemed unwilling to be helpful. The room was too warm to sleep comfortably. The shower leaked badly and water ended up all over the bathroom floor. There was no hair dryer and the bottles of products by the bathroom were all empty. This was not what I was hoping for on my holiday.

Beautiful hotel very centrally located in Bordeaux. Rooms were lovely with coffee, tea, beverages in room. Breakfast was nicely presented with a lot to choose from. Staff was very helpful with directions and arrangements. If returning to Bordeaux, I would choose to stay at this hotel again.

The hotel is beautiful and very centrally located. You are close to many great sites and public transit. The staff members were amazing and friendly, and it room was very comfortable. I would stay here again without hesitation. We didn't eat there but the menu looked very tempting... that's for my next trip. A+!

Beautiful hotel, great location, excellent staff!

the breakfast was very good. the location of the hotel was perfect and was close to the river and the restaurants

Great location in the heart of Bordeaux.

Beautiful room. We stayed in 220 which was a delux room with balcony. Hotel is in a great location and very close to rue Saint Catherine and other localities. We did not use the spa as there was no availability at short notice so I would recommend booking this in advance of your stay. Staff were very kind and we would definitely return.

Everything fantastic

Exceptionally clean room and staff are so incredibly welcoming.

Staff friendly. Room super! A little smaller but fine. Hotel in a great location.

Heliose at the reception was extremely helpful with a room change, a hair salon suggestion and info about transportation!!

Good location. Room was very compact!!

Very clean room in a nice location.

Loved the amenities and the staff were super nice

The room was beautiful and the staff was great! The front desk was always helpful and we got great service from the bartender, Ilhan. The room was spacious and beautiful

Great staff and nice rooms

Delicious lunch

The hotel is lovely (nice specs, clean, excellent location) but the staff are absolutely outstanding. I had a few issues while i was there which could have ruined my stay but shoutout to Constance whose professionalism ensured that I left with a positive impression.

Lovely rooms, nice ambiance

Great location. Spa was a nice treat