Everything was great but the staff was really awful not inviting when I lost my key and needed a new one he refused to give me one unless I had my physical id (which was in the room) wouldn’t ask me any verification questions just wouldn’t give it to me. Also when I had an emergent package come he would not give it to me unless again I had my id with me even tho I was waiting at the door for it and was there to verify myself with the delivery guy. My daughter was completely embarassed when someone had told her she had a free breakfast and after she took some by accident the man took her plate away and said not for you. And embarassed a little girl. Which I did not appreciate as it was a mistake between some of the people there and obviously we made a mistake but they were rude to her. We were there for a dance competition and just overall the staff was bitter and not helpful in any way even when we requested to be in close proximity with a friend on same level. They didn’t even try. Needless to say disappointing trip. Good rooms but the staff needs a check in on how they treat their customers