8.9
Very Good
From 251 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.4

Location

9.1

Service and Facilites

8.8

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Traveler Reviews Seagull Hotel

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40
Customer reviews
Q***g
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9.3
/10
Reviewed 3 day(s) ago
Hotel service is quite good, only the toilet is clogged.
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B***I
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8.8
/10
Reviewed 2 week(s) ago
The hotel has a prime location, with views of the sea, park, city and convenient swimming. The service attitude of the staff has always been Seagull's strong point, but perhaps it is the peak tourist season, so during the entire process of contacting the receptionist, guests do not see the smiles and enthusiasm as before. Rooms and food meet 3 * standards. The hotel impresses tourists with gifts upon check out.
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1 people find it helpful
BUI T. N. Q.
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10.0
/10
Reviewed 101 week(s) ago
The hotel is beautiful, comfortable, has a swimming pool, gym, especially the view is great. Everyone from the receptionist to the room service is enthusiastic and attentive. The way of taking care of customers makes customers feel appreciated. The breakfast buffet is delicious and diverse. This place is always the priority choice every time I go to Quang Ninh for work or vacation with family and friends.
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2 people find it helpful
Ngo T. P.
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8.5
/10
Reviewed 106 week(s) ago
Very friendly staff, although the hotel is a bit old! But staff attitude helps pull back
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1 people find it helpful
NGUYEN T. T.
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6.0
/10
Reviewed 132 week(s) ago
This 4-star hotel is a bit too much, only 2 or 3 stars are the same. Small room, old furniture, no welcome drink, normal breakfast, small swimming pool. The outside railing has a large gap, which is extremely dangerous if there are children in the house, so pay attention to lock the door to the balcony.
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1 people find it helpful
Le Yen
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6.2
/10
Reviewed 164 week(s) ago
The hotel is so noisy at night, it 's not suite for people who want to relax.
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Quyen T.
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9.7
/10
Reviewed 172 week(s) ago
I had a very good experience in Quy Nhon and at the hotel. I was very confused when there was a comment that the hotel had old rooms and equipment, but when I checked in, I found that the rooms are very good, not old but not too new, nor musty smell. The minus point is that the hotel's soundproofing is quite thin, so when people play a bit noisy outside, I will listen, the water in the room is very hot, so I gave feedback to the hotel, so to note that guests must test the water temperature before using. use . The room I booked has a very promotional price compared to the price when booking at the hotel. In the room, there is always a breakfast buffet, although it is not diverse in the number of dishes, but it is very quality in terms of taste and decoration of the dishes. I will come back to the hotel again if I have a chance and you should try it too.
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3 people find it helpful
Accommodation's Reply
29 Apr 2022
Hello, Ms. Quyen! Hai Au Hotel Quy Nhon would like to thank you for choosing us as a reliable destination for your vacation. All your sincere comments are a deep encouragement for the hotel and the entire staff. We always try our best to upgrade our service and professionalism to give you the best stay. Thank you for always appreciating and placing your trust in the service quality of the hotel. Hope to have the opportunity to see you again in the near future. Sincerely thank! Best regards. Head of Customer Care Department Lu Thi Ngoc Tuyet
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BUI T. N. Q.
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9.7
/10
Reviewed 175 week(s) ago
Hai Au Hotel is the right choice when coming to Quy Nhon. With an enthusiastic and dedicated customer service policy, the hotel always tries to bring convenience and comfort to customers. The relocation of the hotel in the future may affect the investment in upgrading hotel equipment, but the hotel needs to check and maintain more often so that the facilities in the room still work well. The buffet is delicious but needs more variety to serve long-stay guests.
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3 people find it helpful
Accommodation's Reply
03 Apr 2022
Hello Ms. Bui! First of all, on behalf of all staff at Hai Au Quy Nhon Hotel, I would like to thank you for choosing our hotel for your family vacation. We always appreciate your thoughtful comments to contribute to improving the service quality of the hotel. The hotel will try to improve service quality better and better to meet the increasing demands of customers. Hai Au Hotel Quy Nhon looks forward to having the opportunity to serve your family in the near future. Sincerely thank. Best regards. Head of Customer Care Department Lu Thi Ngoc Tuyet
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BUI T. N. Q.
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9.7
/10
Reviewed 176 week(s) ago
Thật vui vì Hải Âu đã không làm mình thất vọng khi đã chọn kháchsạn làm nơi nghỉ dưỡng cho bạn bè người thân khi về QN. Mọi người đã có những trải nghiệm tuyệt vời tại đây. Thái độ phục vụ của nhân viên và cảnh quan Kháchsạn là điểm mạnh vượt trội. Tuy nhiên kỳ nghỉ dưỡng nào tại đây của tôi cũng gặp vấn đề về máy lạnh. Buffet sáng cần đa dạng hơn chứ không lặp lại đơn điệu gây ngán cho khách lưu trú dài ngày.
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1 people find it helpful
Accommodation's Reply
01 Apr 2022
Hello ! Hai Au Hotel Quy Nhon would like to thank you for taking your precious time to leave your sincere comments for the hotel. Our hotel staff always bring customer satisfaction to the top. We always try and dedicate ourselves to our work with the desire to give our customers the most comfortable stay. The hotel will try to improve service quality better and better to meet the increasing demands of customers. Hai Au Hotel Quy Nhon looks forward to having the opportunity to serve your family in the near future. Sincerely thank. Best regards. Head of Customer Care Department Lu Thi Ngoc Tuyet
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Dng N. H.
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10.0
/10
Reviewed 224 week(s) ago
Although the hotel is 4 stars, but the quality is like 5 stars
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1 people find it helpful
NGUYEN T. T. Q.
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10.0
/10
Reviewed 228 week(s) ago
Great, clean, friendly hotel, plentiful breakfast, will give a lot of support
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Le Thi H. T.
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6.0
/10
Reviewed 240 week(s) ago
Too old for every letter like not being upgraded
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1 people find it helpful
PHAM T. T. T.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 264 week(s) ago
Tourists are very much so horrible noise, old rooms and smells moist, very bad soundproof. The most horrible breakfast buffet I've ever eaten, the receptionist was afraid to laugh at a loss of money or something so his face was cold.
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1 people find it helpful
Hoai t.
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8.5
/10
Reviewed 269 week(s) ago
Beachfront hotel, clean. Breakfast is not very rich but ok. Tiny sauna and everything is fine
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1 people find it helpful
Chinh T.
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Family
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8.5
/10
Reviewed 288 week(s) ago
The hotel is great, enthusiastic staff.
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Huynh N. T.
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Backpacking
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10.0
/10
Reviewed 288 week(s) ago
Enthusiastic staff, check-in procedures very quickly. Rooms are clean and airy. Very like
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1 people find it helpful
BUI T. N. Q.
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Family
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9.7
/10
Reviewed 290 week(s) ago
This is the 4th stay at this hotel when I returned to Quy Nhon. The view of the hotel and the attentive and meticulous service of the receptionists are Hai Au's outstanding strength compared to other similar hotels I've been to. The buffet breakfast menu is not plentiful, the restaurant should try hard to innovate dishes to avoid boredom for the long-stay guests at the hotel. Rooms are clean and comfortable.
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1 people find it helpful
NGO THI HAN
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Backpacking
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10.0
/10
Reviewed 294 week(s) ago
Very good guys. If there is a translation, come back
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3 people find it helpful
Huyen T.
icon-Family
Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 298 week(s) ago
hotel view nice, quality ok. I booked a Deluxe room but it was uploaded by the hotel to the luxury room on the 8th floor with beautiful view
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Pham T. C.
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9.7
/10
Reviewed 300 week(s) ago
The hotel is nice and like the picture, enthusiastic staff, delicious breakfast food
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