Overall Ratings & Reviews La Grande Residence Vancouver at The Sutton Place Hotel

We checked in and the first thing I asked the man at the desk was if they could get us a van for the cruise ship the next day. There were 5 of us with 10 suitcases so we couldn’t fit in one car. He was adamant that the hotel had no van service or any way to get us a van so I said then I would request 2 Ubers, which I did. The next morning the doorman asked me why I didn’t get a van and I told him what I was told. He said absolutely they could have ordered us a van so I feel disgusted that the guy appeared to just not want to accommodate us. He was also very brisk and not very friendly. The room was ok but definitely needed to be refurbished, especially the main bathroom. The location was great and we got around easily. We stayed there in 2017 and wanted to go back as it had been great . It’s amazing how one person can make a difference!

Great location, spacious suite for our family of five, very quiet. Could use a bit of an update but otherwise a perfect place to stay.

Such a wonderful stay highly reccomend! No notes

Staffs are friendly, however, our room’s window have molds and dirty sticky stuff. As well as the master bedroom’s sink

Great hotel for family trip~~

The two bedroom suites are fantastic and the grocery store across the street is great. Plenty of good restaurants and shops you can walk to. My only complaint is that the entire pool area being tile floor is dangerous and I’ve seen several people slip. I wear sandals right up to the edge of the pool and spa or else I’d be falling too.

Quiet and spacious rooms with balcony. Kitchen well stocked for coffee, tea, or espresso. Breakfast buffet was delicious.

great place, the area where the hotel is. The best part of it is the indoor pool. My son loved it so much!

The parking garage was tight and limited, hotel was not well maintained could see lot of wear and tear. Needs to be updated

Property was in a great location and well-appointed. Hotel charged my credit card a higher amount than is on my folio.

This is an older hotel in need of renovation. We routinely stayed here frequently 20 to 30 years ago, and it was truly a five star experience. At that time, the lounge was called Gerard’s, and was open noon to midnight. Not anymore. Now opens at 6pm. First room that they assigned us was terrible, dingy, somewhat dirty and no central air. They had a stand alone AC unit off to the side of the living room that was duct taped together. Anyway, we complained and we got a second better suite. Front office staff were average, not a lot of smiles. Restaurant staff awesome, especially the taller young blonde woman who went out of her way to give us great service (my wife and I). Doormen at hotel entrance very good as well. Prices somewhat high, but it is Vancouver! Location is excellent, you can walk pretty much everywhere downtown. Parking is a little tight, so don’t bring a pickup truck here! I would still recommend the hotel, just don’t expect a five star experience and suite.

The staff, room (2 bedroom suite) and location were perfect for our vacation. Would stay here again in a heartbeat.

Relaxing and first class service!

Amazing first class experience Needs a refresher but the experience outweighs everything else

Our stay at The Sutton was absolutely amazing. It was perfect for our growing family! The two-bedroom suite made everything so much easier and gave us the peace and space we needed. The layout was spacious with lots of storage—ideal for a family stay. The staff were outstanding—so kind, helpful, and attentive. And the food? A solid 10 out of 10! Every meal was delicious, and the service was top-notch. We can’t wait to come back and stay here again. I highly recommend The Sutton to anyone—especially families looking for comfort, space, and exceptional service.

Incredible bed, sheets and pillows. Superb staff. Definitely 5 star comfort.

Love the decor and older style. suite was clean, surroundings was beautiful, quick check in,

Well-kept hotel in excellent location. Two-bedroom suite in the residence with sofa bed was perfect for our family of six. Very clean. Lovely staff who allowed us to use pool while waiting for room to be available.

On our two week trip this was the most comfortable stay. Our suite had a very interesting layout but we really loved it.

Highly recommended. Nice staff and on point room service.