Property was fine, location fine, sauna didn’t work. Hot tub was dirty

They let us park in the parcade hours before check in so we could go explore downtown.

Being in the Rockies we were expecting some level of view of the mountains however our room was on the first floor and the only view we had was of a back street. Considering the hotel was half empty i expected a lot more. We will not return there

Love that parking is free, bus pass is included and it has a great central location!

Anywhere else this place is not a 500$ plus a night hotel. It served its purpose… its run down and the bottom floor stinks AC worked well… thats all I can say positive

Clean facility in a great location.

Noisy neighbours at all times Noisy trains Great location! Good parking

Good enough to sleep in but if your spending the money spend the extra for a good hotel

It was in a great location

Great place, included parking and helpful staff

The location of the Inn is very convenient to get to all the local attractions

For the outrageous price of over $750 per night, ridicolously noisy and not properly working air-condition, very noisy outdoor area, including a idling tourbus at 6:45am for more than half an hour. Hotel experienced a firealarm as well and NOBODY was leaving hotel - as per law obligated - staff told guests "its just a failing detector" - absolutly ridicolous and illegal - no door to sink, bathroom section, door to bathtub and toilet did not close properly, all walls had scuff marks, carpet in extra bedroom was ripped open

Staff are nice

The property really needs renovation and the replacement of the carpets in the hallways and bedrooms. I have been tracking for almost 50 years, and this is the first time I encountered the vanity was inside the bedroom and not in the actual bathroom. It makes it super inconvenient to go between two places to shave and wash hands. The room was so small that I couldn't even walk around. Parking is an issue due to very tiny spaces. I asked for a better room, but I was denied. Not to mention the problem we had with the open door to get in, we had to go to the reception a few times to replace the card.

AC didnt wire,

Ok

right on Banff avenue, room was clean

Nice location. But pool facility was not that good. Staff is very generous and cleanliness was great. Overall great.

Close to city center

Dissapointed with hotel for price paid, as we read reviews and seemed good if a little bit dated, However it needs major refurb specially carpets well worn in halls and rooms, have seen their day. Decor in rooms very very old, air con like an engine good job we didnt need it much. Entrance from car park would nearly make you turn away straight away, on plus side beds comfortable but pillow hard and bathroom facilities were good. We stayed in superior room with jacuzzi very weird room wouldnt recommend it at all. Resturant el toro was very good for breakfast.