We had an absolutely fantastic stay at the Burn Hall Hotel from Thursday, 4 June to Sunday, 7 June. The staff were all very friendly and professional, and the service we received in the restaurant was superb. Really great waiters. The bar staff, Tom and Carina, were very good, friendly and welcoming. The room was great, clean and as expected, and the location of the hotel was ideal for our visits to York and a day trip to Whitby. The food was very good, and we enjoyed the breakfast, but especially the evening dinner. The food was great; very generous portions and of high quality. We travel extensively around the world, and our main home is in Florida. We have done many weekend breaks in the UK, and this was one of our favourites. We will definitely return to this hotel, maybe even this year. Thank you.

Clean room, bit dated. Staff friendly and helpful. Breakfast was hot and help yourself. Nice building and gardens to sit in.

The gardens were well maintained and lovely to relax in. Rooms are basis but bed was comfortable.

Everything was what we needed

Room was tiny and bathroom needs updating.

The room was spotless and staff was so lovely well mannored and polite breakfast was lovely and bar was lovely couldnt fault it we spent our 10 year wedding anniversary with you we really enjoyed it and we stay again

Good breakfast help yourself to it .Clean very basic room .

We enjoyed our stay and it is good value for money overall. Good stuff : Lovely setting. Friendly reception and bar staff. All items on cooked breakfast were actually hot... from self service! highly unusual but much appreciated & real coffee. Bad stuff : Grumpy unfriendly restaurant staff did not have a smile between them.. They were quite abrupt and unhelpful. The two main courses we wanted had run out! The bottle of Rose wine was overpriced at £29 for 10.5Abv. I had to ask for a wine cooler... the reply was.. Sorry they have all been stolen! I asked for an ice bucket to be told they are only for Champagne! What? Unbelievable. The wine was inpleasant.. Wine was poor for the price. Overall... Room was clean and functional. Setting is lovely.. Female staff were lovely too. Restaurant staff require training! We would stay again and hope for an improvement!

Very good, comfortable and clean. The bathroom was a bit tired.

Staff were all friendly and helpful breakfast was okay room was clean but dated location was handy

There was no fan in the bedroom on the hotest night of the year and the pillows offer no support at all. Great location, nice staff, nice building and basics, but to have no fan was a real let down.

This is a good hotel, very clean, helpful staff, food was amazing

Food very nice

The room was small, dated and bed extremely uncomfortable. However the breakfast and dinner time food options were lovely as well as the bar and restaurant being excellent. Cannot fault the staff they were extremely friendly and helpful, its the lack of sleep due to the uncomfortable bed which ruined our stay.

Our room was tucked away at the end of a corridor even though the hotel wasn't full. The bathroom/toilet smelt of urine and we had to close the door in order for the smell to be contained. I informed the receptionist on leaving and no apology was made just an 'Okay'. The whole place is indeed of refurbishment. However, the staff were friendly and the breakfast choice adequate.

Very welcoming reception, lovely staff. Room very clean and all essentials there. Hotel itself clean, spaces, lovely surroundings. Breakfast was good, buffet with typical English breakfast, also healthy breakfast available, toaster and white/brown bread, no rolls. Maybe not for some, but Important for me, not variety of morning coffee (disappointing) just instant coffee + milk. In the evening restaurant serves a great meals, drinks and variety of coffee! That means the proper coffee machine is in the kitchen but not using for breakfast. The staff is very friendly and helpful. Overall highly recommended I would stay there again.

Friendly and efficiencient staff, full breakfast at your disposal. Somewhat pricey diner "main event" (main meal). A bit far from the York city centre, if point of visit is York.

Very quick check in with very friendly staff. Room was on ground floor and a good size. Very clean and welcoming. Breakfast was good and again staff in the restaurant were very helpful and efficient. Would definitely stay again.

Lovely hotel but our room wasn’t cleaned properly, could have done with a good freshen up , however we did see painters in so probably in process of freshening up rooms, bed was very comfortable but could have done with new pillows as they were a bit flat, Staff were all very friendly and welcoming. Food was very good huge portions, freshly cooked and reasonably priced.

An excellent stay at this well located hotel. The food was excellent, the menu isn't massive but I'd rather a smaller menu with exceptional food than an extensive menu with poor food. The venison in red wine was ad one of the staff desc6it, to die for! Breakfast was also very good.