Overall Ratings & Reviews Horseshoe Tunica Casino and Hotel

It was ok

This was my first time staying here and will not be my last great staff and comfortable rooms i did not want to leave.

Where do I start !! First room had bodily fluids on couch and on bathroom vanity. Next you pay $94.00 for one night ( resort fee ) this is for 1 night of WiFi. We DID NOT HAVE WIFI the whole 5 day stay. Next room the bathtub drain had not been cleaned in years !! TV’s super small and the one in bathroom did not work. I was told they are doing away with bathroom tv’s. I had to call and ask for towels, the refrigerator did not work most of the time it would get cold and then defrost. You have to show your drivers license every time you go in the casino. Even though you are staying at hotel. Plus I was called out one night leaving casino going back to my room ( the only white lady ) I was singled out and asked to show my room key !!! While others did NOT HAVE TOO !! So many issues with this stay .. Me and my husband have traveled so many places and have NEVER HAD AN EXPERIENCE LIKE THIS !!!! Terrible

Enjoyed the overall experience. Rooms, pool and some other general areas need updated. Several of the machines at the bars needed repaired

To start off I called and asked for towels and it took 30 minutes and I had to call back Just to remind them about the towels. Then no one told us that we had to request coffee maker and coffee and there was no microwaves (They Ran Out!?) is what she told us then we waited the next day and they told us it was ( $10) extra charge and the drink machine was completely out of drinks and the machine took my money and I had to go downstairs to the desk to tell them and they let me get a drink from the gift shop and they had me waiting 10 minutes to check the cameras to Make sure I was telling the truth and I felt very Offended!! And had to tell the other guest to come down to get it because the room was in his name causing an inconvenience of me coming down the lobby.

The bed was good, but the room had dust everywhere. The property was dated and they don’t tell you about the resort fee until you check in.

My first room: There was mold in the refrigerator and dust on the lamps. Bed had spots on the bed skirt. Second room was better but also needed a deep clean. Casino and staff were nice.

Great place to stay. Staff was amazing!

👎👎

I was very disappointed about the hotel. I was on the 2nd floor and it wasn't very inviting. It was dark, deary, and it smelled bad. The room was outdated. There ŵas no microwave, no coffee maker,the outlets didn't work, and I couldn't connect to the wifi. It was clean and plenty towels. A place ro rest. The bed was comfortable.

It was ok.

Great for a quick get away, great service, nice pool with bar. Stayed for a Ryan Bingham concert enjoyed it.

Loved that it had a casino an indoor pool but booked the room an got there only to be told that they couldnt rent the room after I drove all the way there because I had my child with me an the room is supposedly only made for 2 people an if I would have known that would have stayed elsewhere then they barged in our room when I left to go get my clothes out the car with my child in the room will definitely not have went over well if i was there an it happened or for anybody that was faced with something like that

Our hotel room reeked of stale cigarette smoke, prompting us to contact the front desk. They graciously waived any possible charges, but the beds were uncomfortable and the shower had an unsightly black substance. The lack of vending options and inconsistent hours for the gift shop added to our frustration. Although the check-in staff was friendly and efficient, our overall experience was disappointing. On a positive note, the staff helped resolve an issue with a bill from the ATM. Overall do not recommend.

Besides being very outdated and old. The lamp shades were broken. The floors were sticky in the bathrooms….

Ok

Local atmosphere very clean i will come back

I fell in the hall going to the room. They did have a sign up on the ceiling watch your step . Who looks on the ceiling. No coffee pot in the room

Everyone was very nice!

20 miles from anything.