Very pleased

Staff was great, shuttle to the hill was good (but it didn’t run until 11pm as stated online - last bus from the village left at 8-something). Great location, decent pricing. Spacious and clean room.

Great little hotel just outside the village

the hot tub was hot enough on the second night we stayed, the first night the hot tub wasn't hot enough for the cold temperature. Staff was very friendly and helpful.

The hot tub was not working throughout our entire stay (one of the main reasons we chose this place). Hot water in the shower ran out after 2-3 showers and had to wait another couple of hours until it was hot enough again.

Clean spacious

I loved this hotel. The atmosphere is classic ski chalet with a nice fireplace and bar on the main floor. The shuttle is so convenient. Every staff member was so kind and friendly. My ONLY comments were the hot tub was not very hot and robes were not available in the room. You have to ask for a robe. Otherwise this hotel was fantastic and I’d love to stay here again!

Extremely Disappointing Stay, Not What You Expect From a Luxury Hotel. Our recent stay at the Château in Mont-Tremblant during Christmas vacation was an absolute disaster from beginning to end. At check-in, we were told to choose one single day during our weeklong stay for housekeeping service. We selected a day, only to later be told,after that day came and went,that there would be no cleaning service at all. Not once during our entire stay was our room cleaned. We were instructed to retrieve our own towels daily, along with toilet paper. To make matters worse, when we checked in, the toilet paper roll in our bathroom was already used and nearly finished, with a sticker placed on it—implying we were expected to continue using it. I have never, in any hotel, experienced being welcomed with a used toilet paper roll. We stayed in a family suite for six people, which made the situation even more unacceptable. The toilets repeatedly clogged, and each time we had to track someone down to come unclog them. Six people, clogged plumbing, zero cleaning, and no basic service,during peak winter holiday season. This was not an isolated issue. Many guests during that week were visibly upset and expressing similar frustrations. The staff would acknowledge concerns in the moment but never followed through—no towels delivered, no check-ins, no solutions.

Put clean room the carpet was not clean at all

Cozy hotel and room but service was definitely lacking, especially the front desk. We asked to leave our luggage at reception earlier than our check in time and the man at the front desk made it very difficult for us. We were not given enough sheets for the extra beds and when we asked for them they were dirty and stained. Overall mediocre experience.

This was surprisingly great experience. Rooms were big, on site ski storage with full ski services, games room all elevated the experience. Christopher at the bar was exceptional. created an amazing fun and engaging apres-ski environment.

The room was clean, spacious and more than I anticipated.

Fantastic rooms and staff. Only negative is the volume of the elevator ringtone. I could hear it in the room even with music playing.

Nice room, smelled musky, asked for the room to be cleaned but no luck, no phone in rooms, no restaurant. Overall great location, and lots of parking with a good bar when it’s open! Thanks Chris who is the bartender!

Expensive for what you get, everything was a little tired looking. Not enough pillows and blankets. Hot tub was broken. Nice to have 2 bathrooms especially if you are traveling with kids. Had all the basics, fridge stove microwave etc

Great hotel. The reason for 3/5 is because I find it has been going downhill compared to how it used to be. Used to have semi-private shuttle until 11pm. Now it’s a small bus to obviously cater “bring as many people to the mountain” which is understandable. Used to have complimentary breakfast… that’s gone. Hot tub was not even warm felt around 80. Water level was easily 10” inches low if not more. Some mold at the base of the shower curtains. Overall, I still really like this hotel I’ve been going there for many many years with family and friends. Just surprised and mildly disappointed in the seemingly downhill course of quality in the hotel. Apart from that, hotel rooms are spacious and clean (limited TV though). Nice pool table, sitting room and a nice bar. Staff are all very respectful and friendly!

The clean room is good fit for my family.

Staff = amazing Family suite = big and roomy! Pool table = so fun!

The hot tub was broken during our stay!

I booked the 3 bedrooms unit .. the layout is good..spacious .. it has 2 bathrooms. The indoor swimming pool is so small.. a few ppl is okay or a family.