Silverfish in bathroom.

The staff were all friendly and the hotel had a lovely atmosphere. The pool was also a good size and there were lots of available floats for the kids to play with. The changing facilities by the pool were also a good size and very clean.

Nice clean room but small! Staff all helpful

I was put above the ballroom when there was an event taking place. The music was so loud, I couldn’t make a phone call. Moved rooms, same issue. Moved a 2nd time - to the furthest room away in the hotel, which is understandable, but no offer to help, a corridor with no lights and a very confusing maze of a hotel.

Courteous staff, very clean room

It’s was good.

Terrible bed, awful pillows, very cold corridors, second time we’ve been put in the old school room part of the hotel, I would never stay there again.

There was no heating in my room It was minus 2 centigrade outside

This hotel could be so nice , but on our stay the bedroom was freezing despite turning the radiator to full , the rest of the hotel was also very cold with many people choosing to wear coats to dinner and breakfast

Really nice Buffett dinner good quality and fresh. Nice size family room. Easy checkout

Room, staff a bit more attentive especially around when children make a mess at the respective stations

Comfortable and well organized hotel with a lively atmosphere. We appreciated the friendliness and professionalism of all the staff members.

We stayed for 2 nights in the “ School House “ rooms. There were a lot of stairs to get to the rooms and then , internally , inside the room there were more stairs. I have a walking stick so it made this very challenging. Our toilet overflowed and was not able to be fixed until the next day so we were assigned another room , thankfully this did not have internal stairs.

Loud music shaking the room until 2:00AM.

The sofa bed was awful the matress, if you could call it that was as flat as a pancake. It was the worst night sleep we have ever had. It resulted in having to put the so called matress on the floor and pad it with duvets to find some comfort. We were there two nights so I asked the staff to provide another mattress and duvets to pad it. They gave us an exta duvet and sheets. Lucky we brought our own blankets or we would have been freezing. Its not a cheap hotel by any means. I was drawn in by the glitzty photos when I booked. Do not be fooled you are beter off booking a premier inn. This hotel does not do double bedrooms. They are not suitable for families. I would say the majority of people staying there were families. My child is 12 and bigger than me. So if the response from them is that the sofa bed is only meant for children then that will be a poor cop out. My daughter who is 8 who slept on the sofa bed said the metal bars were digging in her. Im appalled. The staff were friendly. The pool was mediocre as it was always crammed full. Its not big enough for the capacity of the hotel. They do supply pool towels, and a hair dryer in the room as well as an ironing board and tea and coffee making facilities. However for the cost of the room you are better off with a budget hotel. Breakfast was nice, but you had to book the restaurant 1705 so make sure you do in adavance. The sofa bed was useless even as a sofa because it was not comfortable. Just go elsewhere.

Yes

Great stay for our family of 4. Our room was clean, a bit of a walk but fine. The pool was particularly great for the kids with floats and noodles etc and we swam everyday! It was quite busy though! The buffet dinner exceeded our expectations, food was excellent and good variety. Location - we got the bus to town once which was close enough, but ended up driving the next day for convenience and parked at Alexandra gardens for the Windsor on Ice set up. The hotel was so nicely decorated and very Christmassy! Great experience and we’d go back!

Your staff are a credit to you, very good. The room however, was not impressive. I had called two weeks prior to my visit with my daughter and my grandson age 1.5 years. I had asked for a bed rather than a fold down bed as I have spine issues. Your reception told me that the fold down wouldn't suit anyone above the age of 16. As the fold down was mega I mean mega uncomfortable even to sit on, and across the other side of the room, we opted to push the bed against the wall and put my grandson on the inside and the two of us slept in the rest of the bed. The mattress join was fairly prominent to so wasn't comfortable. We couldn't put my grandson on the fold out as it was across the room and also he would have fallen out. The hotel was lovely, very busy, but lovely. You could do with an outlet selling bottle of water maybe and snack other than quavers and mini cheddars at 2 quid a go. Would I stay again? yes if just two adults but no if I was not given a choice re sleeping on a fold out bed. You also need more than 4 disabled bays at the reception car park.. In fact more thought around people with helath issues and sleeping.

We paid for a deluxe room and we didn't get one, the room was tiny & it was absolutely nothing like the pictures online. The parking was absolutely terrible. At 3pm we struggled to find a place to park having to park extremely far from the main reception. We went to see the light show at Windsor park... upon our return there were no car parking spots & being disabled I had an absolute nightmare trying to walk to the reception in the dark & cold with no clear signs or lighting. Made all of this known to the reception team and all they said was there's nothing they could do because of the Christmas parties.i would not recommend staying here unless you're attending an event there. Double check you can park and if you have any mobility issues be mindful

Clearly they think about every detail - the rooms were very well thought through.