The facilities were nice but the staff and service were terrible. We are elderly, in our 80's and using canes, and although the staff saw us pushing our luggage cart to check in, no one offered to help us bring our luggage to the room. We also requested a Wake Up call which we did not receive, and almost missed our flight with only 35 minutes to get to the airport! Imagine, in our 80's, rushing to the airport and again with no assistance from the staff with our luggage, running to return our rental, running through TSA, running to get to our gate, all because the staff missed our Wake Up call. This could of been very dangerous for us, we could have injured ourselves in the process, and this added a lot of stress to the end of our trip. We will never stay here again.