Great location and clean

The room seemed old, so did the linens. During the night, some sound of water leaking or something similar kept us awake. The slot for the room card, to keep the lights on, was flimsy and it was very hard to keep the lights on.

Clean room, great location, friendly staff!

Loved this hotel. Super quiet despite being on a very busy street. Excellent service. Clean rooms. The location was the best.

room was over the top. great location

Great location, very clean, quiet considering Central location, easy check in and check out. The room was spacious and we really enjoyed our stay. We'd definitely come back!

Great food and shopping and trams nearby

Really lovely hotel for the price. Perfectly located within walking distance to shops and restaurants.

A lovely clean and modern hotel. Fantastic choice of breakfast Staff really helpful when our luggage was left in Frankfurt ringing the local delivery firm to chase it up

The rooms are beautiful, the beds comfortable and the hotel very centrally located

Outside of the floor in our room not being swept or mopped before arriving, it was a really nice hotel with a unique feel and a great location. Overall, it was a good stay for the cost.

Very conveniently located on Vitosha St. Access to lots of dining,

Room was pretty and hotel is very conveniently located. Cleaning/housekeeping was spotless. Staff were very friendly. Restaurant downstairs serves delicious food, good value, and staff are great. We thoroughly enjoyed a weekend in Sofia - there was plenty to do in terms of sightseeing, shopping, dining etc, and we found it much less expensive than most other European capitals. Highly recommended taking a walking tour with a local to see some hidden gems. On the other side of things - some aspects of the hotel are run down/poorly maintained. The elevator wasn’t working, black out curtains couldn’t be properly closed, shower heads weren’t working as they should, and the air con was weirdly located so one side of the room was freezing while the other was very hot.

The room was huge compared to so many European hotels. Being on the pedestrian street was amazing and the room was quiet. Sofia is a beautiful and vibrant city and this hotel is the perfect place to explore it from.

I almost cancelled this reservation because of a review on here and I am so glad I didn't. Perfect location and I thought the room was lovely. The breakfast was more than enough, I am not sure why someone said they never got filled up. I ordered the club sandwich and it came with 4 sandwich halves and fried potatoes. I guess 2 sandwiches doesn't fill up everyone. Even the other options I could never finish. The only negative I can say is the staff was very cold, but I am used to that so it doesn't bother me.

Front desk staff was super friendly, despite the individuals rotated twice daily. Room was modern with a unique decor. The only down side is that there was not a coffee maker in the room nor notification of one in the entrance

Great location.

Couldn’t have a better location, great staff clean friendly excellent breakfast amazing value for money. I don’t know how they do it. I would definitely go back here again next time I’m in town.

The hotel was located in a great area. The staff were great and helpful and it was very clean. The only problem is with the design of the room the bathroom door and the wall to the sleeping area is all glass. Unless you are using the room as a honeymoon room you would be inconvenienced. When showering and using the bathroom you are doing it in clear view of whoever else is staying in the room with you. I don’t know who came up with the design but I know he missed the point. When you use the bathroom in the middle of the night you are best to find your way in the dark. Once you turn the light to the bathroom your whole room becomes lit due to glass wall and door. Ridiculous.

Staff were really helpful - early check in, late check out