Overall Ratings & Reviews Hampton Inn and Suites Lubbock Southwest

The bathroom ceiling paint was peeling and the bath tub was stained, as well as the fixtures. Very out dated and run down. The staff was friendly tho. Also, carpet was worn and I need of replacement.

Property was clean and pretty. Staff were friendly and helpful. Nice breakfast in the morning. Easy to get to and good location.

Hotel in great location. Friendly staff and check in efficient. Lobby and breakfast area clean. Room clean, except for bathroom. Very obvious housekeeping does not maintain the corners of the room and paint was peeling off the bathroom shower ceiling. The hotel halls and the rooms doors are in need of a paint job as there are black marks everywhere. The biggest con is the beds were extremely uncomfortable, and this hotel uses those small square bed pillows. Hotel was nice enough, but I would probably choose a different hotel next time just so I could get a good nights sleep.

The size of the room was amazing as we were there with our dog. The staff was amazing to our dog and let us do late checkout. The breakfast was good and there is plenty of parking and space for the dog to run around outside

Very good place to stay. Clean and friendly staff. Breakfast was good and area very clean. Easy to get to plenty of parking. Lots of restaurants and shopping all around.

The staff at this hotel were truly exceptional—kind, welcoming, and attentive throughout my stay. Unfortunately, the room itself didn’t reflect the same level of care. It was noticeably dirty and in need of serious maintenance. There was chipped paint, rusted door hinges, and an overall outdated feel that just didn’t match the price point. For what I paid, I expected a much cleaner and better-maintained space. The friendliness of the staff made the experience more bearable, but the hotel itself really needs an upgrade to meet expectations.

Comfortable

Great night's sleep. Thank you, Hampton.

Nothing additional to add. There are things around the hotel within a few miles, but nothing really within walking distance.

We had an amazing stay at this hotel! The staff was welcoming, and the overall experience was excellent. The breakfast in particular was a highlight—fresh, delicious, and with plenty of options to choose from. The only small downside was that housekeeping didn’t come by the next day to change the bed sheets or take out the trash, which we expected. Still, everything else about our stay was wonderful, and we would definitely return.

It seems to be a newer facility. It’s a little harder to get to but it’s quiet and comfortable. They were having internet issues but handled it professionally.

Will not stay here again

The hotel was nice, but the rooms were in need of new carpets. The staff and cleanliness was awesome!!

Wonderful stay with great hospitality! The staff was so friendly and accommodating:) Highly recommend!

Everything was as promised on the website. Nice breakfast, and when we checked out (Easter Sunday) they gifted us a large, locally made peanut patty candy!

Amazing

We loved this hotel! The rooms are big and clean and the staff was great!

Only thing my bathroom/ shower was dirty I’m guessing they forgot to clean the shower, I was mad but didn’t get to upset because they sent someone up right away

Check in was fast! Friendly Staff at the front desk and Breakfast Area. We even received extra towels and toiletries in a basket by our door. The Breakfast was outstanding! It had a huge variety. The beds were comfortable and all outlets worked. Downside the restroom ceiling was peeling, the desk chair was stained, and on the last night we found a styrofoam bowl with rice behind the bed. We didn’t say anything since it was our last night. We would definitely stay here again, but will check everywhere before staying in another room. I chose this hotel because of the 9.0 rating. I would give it 8.5 because it needs a refresh and extra diligence in cleaning.

Check in very easy, room could use some upgrades as carpet was frayed but other than that was fine. Room was big and plenty of room.