Overall Ratings & Reviews Extended Stay America Suites Sacramento Elk Grove

The room is spacious and clean.. The staffs are friendly.

The front desk staff was friendly and accommodating. The shower was very nice. No microwave in my room which I found odd since the hotel is designed for "extended" stays. The front desk lady asked if I wanted to change rooms but I declined. The location is good with surrounding restaurants, Starbucks and gas stations, in walking distance. The price was reasonable.

The elevator smelled like weed. Noisy neighbor at 3:00am bagging on his door and yelling.

Carpet was soaking wet

Not bad for the price

It was good

Close to freeway, gas stations, pet friendly , quiet and clean

Convince quiet, pet friendly , has laundry facilities

It has laundry facilities, kitchenettes. An Its quiet . Close to freeway , food and gas stations

Stayed 3 night. Staff very friendly and service was good. Low budget, but location is good.

Very clean and quiet

Smelled. Pungent

Tina was awesome, very welcoming, polite, and was very engaging each time we made contact!

It was a comfortable stay. I was surprised it didn’t have an ice dispenser, however not a deal breaker. We had a refrigerator with a freezer to make ice. Microwave sink and cabinets. When I asked for another pillow they got it for me. Friendly staff and knowledgeable of their job.

I forgot the two ladies names at the front desk. One checked me in and the other one came after her shift. They were very professional, helpful and friendly.

Awesome

Easy check in and check out.

Several saves turned me off right from the start when I checked in. One you had to actually ask for shampoo as they don't have them in the room. Secondly, I asked if they had a hot tub, and the response was very negative and she rolled her eyes. When I got into the room I found they had broken ice trays in the freezer so I asked if they had a ice machine and they said no we provide ice trays only. Then I called the front desk as the TV was not working and the front desk person said they've had several calls and they can do nothing about it. It's the satellite company.

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The beds are super uncomfortable. It seemed much smaller than a queen. I woke up several times. A friend stayed at another one on North Sacramento for 3 weeks. They were having repairs done to their apartment. Their complaints about their beds were the same as mine. They were nice to offer a reduction in price after I voiced my complaints. I went online and found many ide tical complaints! It is supposed to be a pkace where you have a kitchenette. Why would you want to stay if the beds are so awful? So crazy!