Overall Ratings & Reviews Holiday Inn Express CHARLES TOWN by IHG, an IHG Hotel

This property is out of date. When we entered our room there was a musty smell. The furniture is old. The room was outdated. When we turned the water on to shower there was a high pitch squeal the entire time. The tv had to be no more than 30 inches. Very small. I would not recommend or return until there until some major updates done

great location

A

Hotel was great! Staff was great! Enjoyed the pool!

Great overall stay.

Great breakfast. Nice hotel. Bed more firm than I would prefer.

Although used regularly, the property is maintained well and the staff is extremely friendly and helpful.

The staff was very polite and attentive

Very clean . Friendly workers and awesome pool.

Dining options within a mile, some walkable. Events at the casino across the busy road make the free shuttle service unpredictable.

Minor detail, but two power outlets on the nightstand would be appreciated for charging. Not a total renovation, just add a power strip or lamp with two outlets.

Other guest above me work me up multiple time in the night. Room was clean and check in/ out was great.

Quick, easy check-in. Friendly staff. Large, clean breakfast area with good selection.

The staff was exceptional. Very friendly. Asked if they could do anything

Good location

very clean.

Location

Room clean. Nice hotel.

Location was great, staff very friendly and knowledgeable

Great location. Nice property