My stay was absolutely wonderful!

Clean room, comfortable bed. Housekeeping never came to clean our room. When we asked for clean towels we were told they would be back in an hour but never showed. We finally found a house keeper cart and grabbed a couple of towels. Breakfast was not very good.

Amazing property, great decor and service. Perfectly located and the restaurant is outstanding, amongst the 200 best in Mexico

Absolutely beautiful boutique hotel. I loved everything about it. Very conveniently located to everything. Very Walkable to all major restaurants cafes and landmarks. The only thing I would suggest is a coffee machine in the rooms for those who love there coffee early in the morning like me.

All was great except they sprayd bug killer And the room smelled terrible for a day

Friendly staff, clean rooms comfortable environment.

Great place, near most major attractions in town, excellent staff.

Todo muy bien, los Jovenes del staf muy amables pero las damas muy serias nunca saludaban y nos veían como si fuéramos de otro planeta. Nos incomodaba eso, desde las que trabajaban en front desk hasta las que estaban en la cocina. Sin embargo un joven llamado Fernando súper atento , amable, cordial nos ayudó mucho con sus referencias y trato, súper encantador y accesible para lo que se nos ofreciera. El hotel muy lindo y limpio, cerca a todo en san Cristóbal de las casas y con un jardín maravilloso

Always enjoy coming back here.

Always enjoy coming here. Great ambiance and excellent food in the restaurant.

Everything was excellent

Everything was perfect, clean rooms , friendly staff, good food at Tarumba, and perfect location

Hotel super bien ubicado en el centro de San Cristobal

Fantastic location & beautiful colonial building.

Great service overall

The room was nice and staff were kind and amazing. We will be back soon!

Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.

The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.

Restaurant service was very slow. We cancelled our order and had bfast at another place

Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.