Overall Ratings & Reviews Holiday Inn Express & Suites CHICAGO-MIDWAY AIRPORT by IHG, an IHG Hotel

The hotel was nice and clean. The decor is outdated and needs a little help. The bed was confortable and the airport shuttle was a plus. Room # 215 shouldn't be a room. You hear every conversation at the front desk, the phone ringing, elevator, etc. Please bring ear plugs.

This is my second time staying there both times for 1-2 days. It is near the Midway airport and closer to downtown than O'Hara. It is clean and quiet. And the staff is nice and helpful.

This property would be perfect with blinds that were thicker. Staff was wonderful.

Good

Very loud and couldn't get much sleep.

N/a

The manager was not available all weekend. There was no one but new agents at the front desk. Who were not as knowledgeable or even cared about my concerns. I checked in at 1AM and Jill seemed like she was done with the day and wasn’t very friendly. When I checked in. I was checked into a dirty room stains on bed, hair in the fridge and dirty clothes left behind. When I mention it to Jill. She did not apologize she did not have empathy she did not use the LEARN method. Instead she shook her head and took 10 mins to change me rooms and tell me they sold out! She changed me to a double room which is not what I book. Entering this room there was food on the floor. Which I mention to the front desk to have our room cleaned and they did not clean the room. This hotel is nasty the manager obviously doesn’t care about the hotel. He has his housekeepers putting in minimal work. I could believe they don’t even change the sheets especially if I walked into two dirty rooms. I immediately wanted to check out but it was 1AM and my reservation was already paid through Expedia which the next morning the agent at the front desk stated they hate third party reservations and they’re wasn’t anything they could do but remove the parking. I explained and showed her where I paid for parking already. This experience was by far the worst I have endured. Hopefully the manager will take time to actually inspect the rooms bc clearly they were not inspected and he will talk to the front desk agent.

This was my second stay at this property. I also stayed in 2019 while visiting family. This experience was very different. I was shocked at the upkeep. All of the trash cans have been over flowing since Thursday. The carpet is in dire need of shampooing. And the property has made several unauthorized attempts to debit my credit card. I will not be returning!

Great check in service. She was very accommodating and helpful. Also changed my room when my current one didn’t have a working drain.

Close to airport

Nice hotel

Good service, good breakfast, cleanliness. I definitely coming back

Breakfast was very good.

Helpful staff. Good breakfast and clean rooms. Will stay here again

The staff and location are great. We will stay here again. The only issue was the AC unit. The cover seemed to come loose and caused a rattling noise throughout the night. We were already sleeping and too tired to change rooms but would have requested a change if we knew about it earlier.

Lots of restaurants within walking distance.

Several options and convenience to food locations

Don't stay at this hotel, there are a lot of choices nearby by pick any of them. This hotel added over $2,000.00 in extra charges to the room charge. From parking to some hidden smoking charge, even though I don't smoke. I complained when checking out because I was unaware of all these extra charges, so they reversed $901.00 but then still charged another $600.00 This place is a scam!!!

It’s just not a nice place compared to others in the area

Super clean !