Excellent hotel! Restaurants and food could be better

Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.

Great place and amazing people’s!

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.

The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

The room was spotless, the food was delicious and the people were wonderful. I will definitely come back

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.

For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.

muito bom hotel limpo

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer

Tremendous, 5 star resort They deserve every star

Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.

Staff need more training.

Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.

The property was just fine, but food was fatal.

M

Always an AWESOME place to stay. This was our 3rd trip to Sehrs. Always friendly helpful and kind. We will be back again, and again. Very clean, and tgey are always upgrading the resort.

Hotel outdated

The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.