Overall Ratings & Reviews Crowne Plaza SUZHOU, an IHG Hotel

Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast

The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.

Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again

Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.

Excellent hotel!

Next to music fountain

Highly recommend, everything’s perfect for family trip!

excellent location next to Suzhou center

Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.

Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!

Great except there is no coffee maker in the room.

Fantastic

Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.

Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.

I've got an upgrade for an outstanding room. I've loved this hotel!!

Simply love it! Especially the breakfast!!

A very good hotel, great room, excellent breakfast, great choices btoh western and chinese. Internet worked well. However location is a way from any where like restaurants, shops etc.

I like the hotel with a nice view. The staffs here are knowledgable and very helpful. You can eat at the hotel or take a taxi to the local seafood restaurants, about 10 to 16 RMB. Just ask the staffs. They arrange the local tour, buy high speed train tickets to Shanghai, and airfares to other tour destination. I also used the room service for breakfast before I left for my flight. I love the local non-spicy noodle dish. I did not know the name, but I would eat it again if I would go back.

The hotel has a nautical theme, which is a little cheesy in the rooms, but it is beautifully executed in the lobby and in the shape of the hotel and the decks around it. It sits on a lake and the view is spectacular. Breakfast buffet is well done, and the service and comfort in the hotel make it a standout.

The hotel has a great location based on the view of the bay. But there is not much else going on in the neighborhood. Had an excellent dinner buffet in one of the hotel restaurants - quite memorable. Found the service levels a bit wanting - the front staff were not v friendly.