Overall Ratings & Reviews Holiday Inn LONDON - BRENTFORD LOCK by IHG, an IHG Hotel

Carpet was very dirty and stained, I booked a triple room, double bed for my mum, 2 singles for me and my 15yo daughter, on arrival was informed they don't do triple rooms so was given a room with 2 double beds, checked my booking and it had changed to 2 double beds, which made me look silly when I had, for certain booked 1 double bed and 2 single beds, i checked this numerous times before I arrived. Holiday Inn said it was an Hotel.com error not their error. Had no option but to stay but had I otherwise known 2 doubles were the only option, I wouldn't have paid over £300 for 2 nights for this room.

Comfortable and convenient for my trip’s purpose

Nice

Comfortable and clean, with parking, it’s the second time we’ve stayed here. Brentford train station connects to Waterloo in half an hour, so the hotel is a great option at a good price. Breakfast is good (usual hot and cold options), bath and a shower in the room, plus a decent sofa bed for the teenager.

Stayed for a weekend from Friday to Monday, and really had a fantastic time. The hotel is in a great location and it was really easy to access the tube at Northfields and the national rail at Brentford station. Bus stations are in very close proximity to the hotel as well as lime bikes which provide a lot of options for travel. The staff were all really friendly and helpful, and the hotel room (and hotel itself) were really clean and well kept. The breakfast was amazing, with lots of options and exceptional quality value. We thoroughly enjoyed our time there and if we stay in Brentford again this will definitely be where we come to. Can't recommend this hotel enough.

Friendly staff and good breakfast

Quite and convenience

Excellent hotel,great value and exceptional customer service as always.

Everything was great except daily room service or lack of. One day no service at all, no refill of coffee, dirty coffee cups from day before.

Good hotel. Only stayed one night and I arrived late. No problems

Thanks to your exceptional staff for giving us such a pleasant experience :-)

Nice property in Brentford offered us exactly what we were looking for. Walkable to some nice restaurants and pubs. Enjoyed the Starbucks coffee in the morning and the comfortable lounge area off the lobby.

Horrible

Great location

1 night stay in a family room. It was very spacious, clean, comfy beds. Staff were very friendly. Great breakfast options. Would stay at the hotel again.

I found the toilet flush very hard to press

Everything was great

Comfy beds, friendly staff, lovely room overlooking the lock.

The hotel is good, the room is spacious, bed is comfortable, and other small things seem in place. The minor problem was the fridge, which does not seem to cool the things (the receptionist said nothing has to be done to turn it on), but maybe I was just unlucky. The coffee/tea supplies are refilled, towels changed, the room cleaned properly. Neighborhood is nice and pleasant, with several supermarkets and pubs nearby, but to Central London plan some 75 minutes travel (bus+underground, hotel is in Zone 4)

We loved the location on the locks. The hotel Is also convenient distance from Kew Gardens via the bus. Breakfast is self service, although plentiful and good variety. The quality was average with most items items being luke warm! With insufficient number of staff to give you a more pleasant dining experience.