Overall Ratings & Reviews Holiday Inn Augusta West I-20 by IHG

I had a terrifying and traumatic experience during my stay on July 5, 2025. While alone in my room (in my pajamas), someone was given a key to my room due to a "system malfunction" and entered without knocking or warning. I screamed, and they left immediately, but I was completely shaken. I later learned the front desk had mistakenly issued my room key to another guest and sent maintenance up without notifying me. The situation was made worse by the staff’s rude and dismissive attitude. Instead of taking accountability, the front desk blamed the system and showed zero concern for my safety. No manager ever followed up, apologized, or checked on me. I was so distressed I had to take medication to sleep and am still emotionally shaken. If you care about safety, privacy, and professionalism, I cannot recommend this hotel. I’ve stayed at many Holiday Inns, but this experience has left me deeply disappointed and disturbed.

My stay was very pleasant. If I'm inntge area again I will definitely book a room here.

A favorite in the Augusta area! Feels like coming back to old friends.The breakfast is great! Cheesy grits, real scrambled eggs, crispy bacon, scones, fruit cups and the good yogurt. Great toppings for the eggs, grilled red peppers, tomatoes, onions, etc. A quiet area, but close to I-20.

The property is very nice and staff is professional. The breakfast is amazing! Snacks are a little pricey to purchase from down stairs & parking is FULL on the weekends. Overall we would stay here again 😊

Excellent option

Had a short stay, but it was very quiet and my boys did enjoy the pool. Hope to come and stay again soon

Fran an employee who assists with breakfast service was awesome. First hotel breakfast of this type I can remember where the hotel had someone greeting guests and taking care of drinks. Beyond that her presence made my experience so much better. I was not expecting someone there so I did not have any cash to tip so I just wanted to say Thank You Fran!

The property is centrally located to many places and to where i needed to go. Very spacious rooms for an affordable rate

Only complaint was one of the elevators was down and the one working got pretty shaky between the 4th and 5th floor.

Check in was quick and easy just needed my ID. Room was nice and cold and clean.

My room smelled bad. We checked in and then went out for dinner. Once we settled down I realized it was my bed that stunk. I thought about requesting a room change but it was already 11 pm and I didn’t want to make my small children have to move and get out of their bed

One of the elevators was broken which resulted long waits... Bigger tv screen in the bar would have been better.

Check in was extremely easy. The staff was very friendly and accommodating! I would definitely recommend this hotel and will stay here again when I am passing through. Traveled with four little kids (ages 7, 5, 2 and 2) and they had a blast in the pool. The lobby area was extremely comfortably. The pool really helped wear them out after a long drive so they could sleep. Rooms were fabulous. Comfy beds, very clean and shower was excellent.

Room was clean with newly updated bathroom. Very easy and convenient.

It was nothing special.

Great stay

Very clean and affordable. Enjoyed my stay.

Quiet

Folks are super nice. Room is very clean. Parking was easy. Bed was too soft. It was like sleeping in a bowl.

. Friendly staff. Clean, quiet room