Overall Ratings & Reviews Holiday Inn Express & Suites ROCHESTER-VICTOR by IHG, an IHG Hotel

Didn’t like finding a live cockroach in our daughter’s room when we checked in. The air conditioner didn’t work in our room or our son’s room. He called front desk 3 times and no one fixed it. Breakfast server couldn’t keep food supplied during busy time. Hot tub had cold water.

The bed was so comfortable! And everything was very clean. Bathroom was in good working order and clean. The only drawback to the room was the seethru window shade. No privacy or room darkening curtains. Everything else was really wonderful! I used the pool, the hot tub, and had a delicious, protein-filled breakfast.

Breakfast could have more varieties and could use normal plates rather than use and throw plates.

Avarage

The rooms were old and smelled like smoke!

We had a reservation and we got there after midnight and was told the hotel was sold out which made more sense after we went to our room and it was over 80 degrees. The AC wasn’t plugged in and the plug couldn’t reach. I was handed an extension cord at the desk and told sorry. It didn’t work bec it was a special plug. The curtains were filthy and at that point I told my kids not to touch anything and we had to leave. I was told as it was Expedia nothing could be done. This left us cold calling hotels as it was after midnight so therefore couldn’t see that night’s availability. What a mess:

We liked the hotel, the room was clean, the beds were very comfortable. Our AC kept making noise on/off throughout the night. Other than that, it was a very nice stay.

The staff was amazing. They recommended a local restaurant for dinner and it was the best. Love the free bottles of water. Great touch.

I didnt get to stay the room got book and the hotel didnt have a room and i never got my money back.

The AC made the room nice n cool on a hot day.

This property is so gross. Smells like mold in halls and even more so in the room. Non stop vent fan running right above the bed blowing mildew air. Included a photo…seems small but it’s right above the head of the bed and there’s no way to shut it off. Bed feels damp. Unsafe area with minimal lighting in parking lot. What a vile hotel. If you have children with you, do not stay at this hotel. It is just so gross.

😀

No problems

No coffee in the lobby in the morning. Electric shade in the room did not work Towel bar in bathroom falling off. The property in general was clean and modern.

1st room they gave us wasn't finished cleaning. 2nd room had a very loud noise coming from the ventilation fan. 3rd also had noise not as bad as the 2nd one. beds not too comfortable. Lots of children running around halls very noisy at 11:30 at night!

Got checked in not even there 20min found bed bugs in bed room wasnt clean got moved to another room and found more bugs after asking for a refund was told cant do anything till the next day left location they weren't even apologetic horrible service they were spraying bug spray in hallway after we complained

Very clean and friendly place to stay.

The pool area was nice. Open from really early in the morning to really late at night!

Front desk was great! She was very helpful!! Pool water was cold, I highly recommend staying here.

Very clean. Great staff. Help with a billing situation. No problems at all.