Holiday Inn & Suites WEST EDMONTON by IHG

Explore Holiday Inn & Suites WEST EDMONTON by IHG
8.8
Very Good
From 1,002 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.2

Traveler Reviews Holiday Inn & Suites WEST EDMONTON by IHG

Number of reviews per page
20
40
Top reviews
CHARLENE
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Walls are paper thin. It was a weekend they had a lot of families with young kids staying and all were heard was screaming till late hours, and starting at 5. We checked out early as we were up…. Complained to front desk. Asked how our stay was. Said we barely slept, and clerk finished our sentence by saying “because of the kids”. No discount offered, no apology. We will not be staying again.
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Mary
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was wellsituated for what we needed. The hotel itself seems a little old in need of a spruce up
mark
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Had to cancel due to tournament being canceled and not needing the room. Hotels.com did not allow cancellation so we had to pay full price for a room we didn’t use, even though we tried to cancel 3 days in advance. Turns out you have to pay extra if you want to cancel within a week of your stay
Larry
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Over all it was very good. The only negative was the kids running up and down the hall playing some sort of game. Kids will be kids but some supervision would have been nice.
Michelle
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms. Comfortable beds. I give an okay review on staff because I felt interegated by reception. The reception was not friendly and repeatedly asked me if there were others joining us. I had reserved for myself and my granddaughter during a children’s festival. What is odd about that? The rest of the staff were accommodating
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Darlene
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Unfortunately, the carpets were wet when I walked in the room. I got my socks, all wet and it stunk. I did try calling, but there was no answer at the front desk. Unfortunately, by the time they called me back I’ve already lied down and fell asleep after driving many hours. I’ve stayed at this property quite a few times. This is the first time I’ve had an issue, but I probably won’t return.
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Kerry
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful staff! Rooms are getting quite rundown. Multiple stains on carpet. A/C very noisy. Bathroom fan squealing. Restaurant consistent and hotel convenient location. Very fair price. Have stayed many times.
Stephanie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Always a great stay. Close to amenities.
Madelaine
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice to have a hot tub! Staff were very good!
Michelle
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The property conveniently has a restaurant on site but because of that there are no microwaves which was greatly inconvenient to me. They also didn't have a recycling bin on site for my paper or beverage containers. Other than that the property is excellent.
Margret
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were friendly and helpful. Room was clean and comfortable.
Deo
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

No breakfast and room was clean
Chiaki
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hot tub and pool are great.
Linnea
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Most disappointing thing about this hotel was that I was looking for a hotel with EV charging. Under amenities it stated that it did have charging stations but not that they cost to charge your vehicle
Edith
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Friendly staff
Lavern
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Stay was comfortable quiet
Andrew
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

O
melanie
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

No free breakfast. Furniture getting a bit shabby. Garbage cans were tiny . Beds were comfy. Staff friendly.
Shelley
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The front desk staff were very helpful and polite.
Margret
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Always friendly and accommodating. I enjoy staying there and will continue to stay there when I come To Edmonton
Number of reviews per page
20
40