Overall Ratings & Reviews Holiday Inn Express & Suites ROCHESTER WEBSTER by IHG, an IHG Hotel

Good clran property

It was clean and comfy

It is the best place to stay in the Webster, NY area.

The room I reserved was given away. That wasn’t the worst part. The new room I was given appeared to have been recently used. Trash on the floor and in the bins. The bed looked as if someone was recently in it. It was not a good experience.

We booked and paid for a king room which we needed for my bad back and legs. Before we arrived around 7 pm we received a call to see if we were still coming in which we said we were in town already at an event. We got to the hotel ended up with two small beds as they sold out room to someone else when I asked if this is what happened the guy at the front desk said I’m not allowed to comment on that. We are not happy and had a horrible sleep.

Modern and cean hotel

The staff is exemplary! They have ALL been so accommodating, kind, and friendly. The Manager, Alesia(sp?), is wonderful all around! She very clearly has the respect and appreciation of her staff, and is a great influence in leadership.

Always a great stay. Clean room, very comfortable. Nice breakfast options. Easy access to food and shopping.

The staff was friendly and helpful. The hotel was clean and the room was spacious.

We stayed at the hotel 4 days and were unable to use the toilet in our room for 3 of those days. Finally on the 3rd day they were able to fix it. Before then we had to go to the lobby to use the bathroom.

This was an amazing stay on such short notice. I will come back again.

Price almost double what I usually pay. I don’t mind that it was sold out but I mind the almost double price

I had a king suite. Honestly did not hear any noise during my 4-night stay. No toilets flushing or loud guests or traffic noise, even though it’s off a main highway. The QUIETEST hotel I’ve ever stayed in. Crazy! And super clean. I highly recommend.

The room was clean, bed comfortable and breakfast tasty.

It is close to Webster shopping complex but the hotel is very expensive for this location.

Staff is always friendly, helpful. Very clean. Breakfast is delicious.

We enjoyed staying at a clean and quiet hotel. The staff were friendly and made us feel welcome.

Hotel seems quiet. Lots of parking.

Would stay again.

Stay went well