The Hotel Staff is very friendly and helpful, the hotel location is perfect and convenient

Excellent stay at Eurostars Tower. The rooms, service, cleanliness, and overall experience were outstanding. The hotel is elegant, comfortable, and offers beautiful views of Madrid. My only slight disappointment was that the spa and swimming pool required an additional fee and were not as impressive as I had expected. Aside from that, everything was perfect, and I would gladly stay here again.

My sister and I had an extremely disappointing experience at this hotel. She was part of the Mercedes-Benz group reservation, and I extended our stay with a separate booking. From check-in, the service was poor. Despite two guests checking in together, the receptionist provided only one key and completely ignored me until I requested my own. Later, an Uber Eats order delivered to reception was never reported to me. When I called, the receptionist (Sara) initially denied it had arrived. After I referenced the delivery photo, it was suddenly found. She then refused to assist and hung up on me—twice. When I went downstairs, several staff members dismissed my concerns. One even stated that notifying guests of deliveries was “not their responsibility.” No apology, no solution, and no accountability. The entire interaction reflected a serious lack of training, professionalism, and management oversight. What made matters worse was the misleading online listing. The Expedia/Hotels.com page prominently displays a pool as the first image, yet there is no pool. We were also told that access to the sauna and jacuzzi requires an additional €30 fee, which was not clearly disclosed. Housekeeping also repeatedly failed to replenish basic items such as water and coffee. Overall, this property fell far below the standards expected of a hotel serving corporate groups. Between the misleading advertising, unprofessional staff, and poor guest service, I cannot recommend it.

The manager was super helpful

Staff and property was exceptional!

Highly recommended

Clean room

Pool didn’t open until 12 noon. The circle in front of the hotel was often closed for taxi pickups

Súper bien

The breakfast was delicious multiple foods to pick from Now the spa the pool on the top floor you have to pay extra for that they dont tell you that when booking this hotel its not free!! Overall my stay was fantastic roberta the front desk was so helpful

Really nice hotel in an area with lots of amenities. I’ll stay here again for sure.

The air conditioning didn’t work. I used to stay in this hotel and some parts of the hotel seems to be a little old and not well maintained. Staff is helpful but the level was higher 3 years ago. I would definitely stay again for location and price

The shower water flow was small or narrow. No pressure. The hotel has great views but I wouldn’t rate it a 5 star hotel

Had a great time on my mother and daughter trip to Madrid. Thank you.

Great place! Thank you for all your help and making us feel welcome!

Excelente ubicación precio y trato de el personal

Excellent stay and services. Very clean and very central to all locations. Away from crowds and city.

Big room, clean, beautiful.

The room was super small, I booked a twinroom for three adults and they end up giving me a small room and they put an extra twin bed but it was not space at all for anything, I requested a bigger room but there was none available, also the price was going to be the double.

Excellent hotel, great location. Clean room. Would recommend it