Overall Ratings & Reviews Springhill Suites by Marriott Richmond Northwest

Great hospitality

Staff was Amazing had issue with booking dates and 3 rd party changed the dates and The Manager her staff were very sympathetic and approved my stay for Sunday hotel was sold Saturday and I received a full refund for Saturday night I really appreciate the staff at Hotels.com for expediting a refund stay you all rock no pics to send Hotel clean nice and very affordable and convenient to Hospital going to 10 thumbs up

The staff was very understanding to what we had going on. Room was clean.

stopped here after a long car ride from Atlanta. the front desk staff was kind and attentive however the Hotel is outdated. we were put in a room where the door was wide open upon our arrival, the bathroom door doesn't close and there was a wasp in the restroom. we asked for another room, which they accommodate very easily. again the room was wide open and the cleaning crew hadn't finished changing the sheets so we stood outside the room for a few minutes while they finished. we could not shower because there really want any hot water and there was another guests hair on the wall. the room on the surface was ok but needed a deep cleaning. breakfast was ok. I wish they had staff cleaning the stations frequently not just restocking food after an hour the counters were a disaster. an ok to lay our heads for the night but wouldn't recommend for a long term stay

GOOD

We loved being at this property.

My stay was very nice, this is a very good hotel - safe, clean, comfortable, spacious, good breakfast, easy parking and reasonably priced.

Seemed much less than the pictures. Not the cleanest. Didn’t smell great. Dirty carpet. Tub/shower not inviting! Wouldn’t stay again. Paid a little more for this hotel than some others in the area were going for because I thought SpringHill was a step up.. not this one. I would try another place or expect this one to be cheaper! It isn’t awful I just had much higher expectations!

Nice

Breakfast was fresh and healthy.

Need more help

The place was clean and nice. The girls at the front desk were uber helpful. I enjoyed my stay and would stay there again, thanks.

Hotel is nice, rooms are a decent size, but set up oddly. There was a TV mounted to a table that was positioned in such a way that you couldn't really watch it from bed or from the living room area, since it didn't swivel enough in either direction to fully see the screen. The mirror in the common area was visibly dirty. Other than those things, the place was fine. Staff was super nice and breakfast was decent as well.

If I could, I would give 10 stars to the staff. From the overnight front desk to check out. Everyone was really helpful and friendly. Sometimes you walk into a business and the people there give the vibe that you’re bothering them. Not here.

We arrived on Wednesday and left Sunday. Our room was never cleaned despite bringing it to the attention of the front desk. When we arrived I had to ask for bath towels. The. I had to call to get the garbage emptied and get more towels. The dirty towels were not removed. At breakfast, the garbage pails were overflowing and front desk was advised. One morning there was no coffee ; another morning there were no cup guards - once we were told where they were stored we helped ourselves. No one was monitoring the breakfast area and replacing items as they ran out- that was every morning. The staff we met were very nice but clearly overwhelmed. There simply wasn’t sufficient staff so the front desk clerk brought up towels and emptied our garbage. I also had to go to the front desk to ask for toilet paper as there was no spare roll in the room. One elevator was not operating for two days. The stench of chlorine from the pool was overwhelming even with the door closed - the smell permeated down the hall to the elevator. Also couldn’t understand why the tv could not be turned so we could view it from the sofa or from the bed by the window. The hotel itself is a perfect location and in good condition but the lack of proper staffing and basic services would preclude us staying here again. As a Marriott Bonvoy member I was very disappointed.

Easy check in. Great hotel

Our first room was, very obviously, not cleaned prior to us checking in. It also was supposed to be a non-smoking room and smelled very much like cigarette smoke. The lady at the front desk graciously moved us to a new room which smelled much better and was, seemingly, cleaner. Upon pulling out the trundle bed for our son to sleep on we found a rotten, petrified banana…

The staff was very helpful and friendly

The lady front desk was very nice and around the hotel very close every thing I liked

I like the staff were welcoming. The property smell great and look great and very tidy.