Overall Ratings & Reviews Diwan Casablanca Hotel & Spa

I got in late and reception was very friendly and helpful. Good night's sleep and a very fine breakfast.

Room was good, breakfast had enough options

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Needs to be updated. It is a very old hotel. It was reasonable for a one night stay. I would not stay for more than that one night.

The staff were very friendly. This was my 4th time staying here and it was good to see friends again!

Very convenient for local shops, food masjid an transport. Staff are friendly and added convenience of money changing facility in reception which turned out to be better rate than any of the money exchange places.

My room with king size bed was more than adequate. However, the first night, I woke up to a leak in the bathroom ceiling and water on the floor. They did switch rooms to a comparable one and that room had minor issues and were fixed right away. Staff were attentive.

It was good. Few things that you have to pay during breakfast.

Hotel is tired and in need of upgrade. Construction going on next to my room. Confusing light control, not explained until I went back to front desk. Phone system had no way to call operator or front desk, which was a problem when someone tried to open my door repeatedly late at night. Would not recommend at this time.

Most of the things at washroom are not working properly or not at all. The staff is so unorganized that they charged me twice for city tax. One of lady with Hijab at front desk was racist towards me. I would humbly request Diwan management to teach their staff to treat guests with respect because each guest work hard to get time off and enjoy their time to the best. Thanks.

pretty nice , good prices, calm, next to nice areas .

In general, it is a good place to stay in Casablanca, especially we booked a triple bedroom which the space and size of room is so big. The room is clean and comfortable, shower water is in very high pressure. The only thing that is not very good, but I think it's general thing in Morocco, the hotel didn't provide any bottle of water and kettle, also the breakfast did not have water as well.

nice and clean hotel, customer service was excellent and room size was great! definitely recommend

I would recommend this property. The people are very kind and accommodating. They remembered us from previous trips and were very happy to have us back. Will stay my next trip to Casablanca.

Very Large rooms. Friendly staff. Good breakfast

Kind staffs

Hotel Diwan is a very unpleasant hotel: - It is very dirty, I saw a cat coming out of the kitchen. -The floors are dirty I don’t want to take my shoes off. The keycards are even so dirty. The toilet didn’t flush. Absolutely disgusting. -The shower water keeps alternating from hot to cold within seconds. - The safe didn’t work, the door wouldn’t lock and I felt very unsafe. We had to change a room. -The electricity for my electronics didn’t work. - costumer service is nonexistent. We had to come up and down to reception for things that we needed. These conditions are absolutely unacceptable. I do not want to stay there another second.

Dirty rooms, dirty bathrooms, cigarette smell everywhere, no cribs even after requested, no room service, no parking, noisy streets, barely slept, the whole place needs to be renovated, staff trained and management changed.

Very beautiful building with amazing staff. The neighborhood is close to everything. This is a very busy comercial city.

The room space cleanliness and staff the detailing by hotel staff location of the hotel