A bit dated sanitary installation (difficult to regulate the hot water in shower), electricity cut after leaving room/removing key. Superb location on the lake front, wonderful views, very friendly and forthcoming staff (never a problem whenever we asked for something, eg. storage of our electrical bikes). A lot of dining options within walking distance.

Make sure that Check-In is before 22:00h. Otherwise need to try to contact stuff and pay €35 extra fees. Parking costs also €10 per day.

This hotel is in a great place overlooking the lake, we had stunning views from morning to night time. Shops, eateries and buses all within a 5 minute walk. We were there mid September but alot of places were closed in the evening so limited on dining options out of the hotel. Parking was very tight due to other inconsiderate guest parking and it was 20 minutes to Lake Como so we had the benefit of a cheaper price than Lake Como towns. No tea/coffee making facilities but eveerything else was great

Staff was incredibly friendly, very eager to help you out with things that go beyond their job description

Good location if you choose the lake view rooms. Bedding and the rooms were clean but that’s where all the positives stop. There is no air conditioning so the night was hit even with the extremely slow speed ceiling fan, and not even an iron available. Toilet seats were broken and no curtains in the bath when taking shower in either of the two rooms, and no overhead shower so showering was not a good experience. When asked for the iron we were told we’d had to walk10 minutes. Also no fridge in the rooms. We then had to pay for the breakfast which we thought was included since we paid extortionate prices, even for the peak seasons. Will be speaking to Expedia about it. Feel ripped off sadly :(

Great location and and great staff

Stunning view of lake and surrounding mountains.

This place had a million dollar view with a very reasonable price tag

We went for 3 days in hotel Europa. Its a very nice and clean place with a excellent service. I would recommend everybody to go to hotel Europa. Thank you for everything!

Vergane glorie. Het personeel is erg aardig maar daar houdt het dan ook wel mee op. Geen lunch, geen bar, geen diner, geen airo. Het hotel is de prijs en de 3 sterren niet waard

Really lovely hotel in a beautiful location, with exceptional views. Daily breakfast was great too. Only down side was the lack of air conditioning, although we did stay during the recent heatwave.

Great location. Nice staff and family

Amazing view!!! Great value for money for such incredible view. Family business

Quiet neighborhood in a small town. Right next to the lake, the room was spacious. It was a pleasant stay.

The missing Air-conditioning was the main deal breaker . The beds were very uncomfortable ;I left with a back pain. The wifi was really bad , unstable. The pool is open from 10:00am to 07:00pm .All good until you realize that during the day you cannot use it too much and by the evening the staff tells you off at 07:00 sharp in a non polite manner. Durring my stay ( june 20-27 ) I had a surprise of a construction site right next to it . Every morning 07:00 sharp the workers uill cut in iron and wood making a awfully loud noise . No minibar in the room . The rooms are looking awful, everything is old and works like it . On the balcony you get just twoplastic seats over-used and mini table. Overall the worst experience I've ever had.By the end of the holiday I got so pissed that really made me hate this place . The only good parts are: the location and the fact that the cleaning staff did a perfect job considering that the showers were not sealed properly and water will get out all over the bathroom. Nothing more , nothing less.

It was very difficult to get to this hotel, unless you drive, as the town doesn't offer taxis and we were unable to hire a driver. We ended up taking the city bus which wasn't a great option with our luggage and with the bus timetable. The hotel itself was right on the water and five minutes to the beach. The staff was exceptional friendly and helpful. The wifi wasn't great and the hotel didn't have air conditioning so in mid-July we had some hot nights! Overall tho, we were quite pleased. Just ensure you are aware of the lack of taxis and no air conditioning as those things took us by surprise.

My friends and I had a pleasant time at this hotel, it is in a quiet area where locals are just across from the lake. It is an older building with very small amenities such as little bathroom space but it was sufficient enough for us for our 2 night stay. Keep In mind they have no air conditioning in the rooms at least none that we saw, however we let the windows open for a breeze and left the fans on and that kept the room cool. The front desk employees were so kind and helpful, they suggested great places for us to eat in the local area and provided us with great service. I would definitely recommend staying here for a short time.

Pablo runs a three generation business, he is there from early morning to late at night and made us feel very special. He attends to your every need pool towels to taxis. All staff are delightful and we were mutually upset to leave Excellent location, food. People return for decades to this hotel. Thank you Pablo for making our stay so wonderful

Beautiful place overlooking the lake , pool was great ,food was super, staff very helpful, would certainly stay here again...

The location of this hotel is excellent, right in front of lake Lugano and it was nice to have a small pool next to the hotel and a balcony. What was very disappointing was the inflexibility of the hotel manager in particular with regards to the check in and check out time. We were not allowed to check in the room a bit earlier eventhough I looked like the rooms were ready as the hotel was not very busy at all. When we arrived at the hotel the manager told us off in a way for being "too early". On the day of departure the manager wanted more money for a late check out. We had already paid quite enough for this somewhat dated hotel with no airconditioning so I thought it was quite greedy from the hotel manager to request more money for his hotel which didn't seem very busy. So in a way I have mixed feelings about this hotel. It was nice to be near the lake but not nice not to be treated well.