Overall Ratings & Reviews American Inn and Suites Dundee

The staff was nice. We arrived late and the a/c was off and it was hot in the room and it took it until the next day to cool off. Also, the a/c really never worked that well after that. The towels we had for the first two days was so thin and I would have put them in my rag pile at home. The continental breakfast was a joke. My husband gets up early 6:30 to 7:30 am and the small about of snack cakes were already gone and the coffee was terrible. There was not a staffer replenishing it and when ask they said people were greedy. I guess you get what you pay for.

We had reserved and were charged for a family suite but were given a double bed room. The front desk staff were very nice and apologized but there was nothing they could do as the family suites were overbooked and they needed a manager to authorize anything. We were told we would get a call from the manager to give us a discounted stay as the suites are a higher cost than the double bed room that we were given but we received no call from the manager to date. There were stains on the bed sheets and curtains which despite it being a 2-star motel, there are still certain things from a cleanliness perspective that you would still expect. We will not be returning but the front desk staff were very lovely and sweet.

The hotel smells weird. A bunch of people are around. Our initial room was in a hall with people blaring music. The front desk person was very nice and gave us a new room (but it wasn’t a king like we reserved). We went to Kroger a mile away and someone keyed our car. No elevator either.

Friendly atmosphere

Woof. This place is an absolute dive. Carpet is stained everywhere in the room. Moldy bathroom, plaster falling off the ceiling in the shower from a leak in the room above. AC doesn’t work well at all. Even at 89 a night, find somewhere else… this place is terrible.

Owner would not work with me even though the property was overbooked and we didnt have the room we paid for. We found Chicken bones in the hallway floor. No elvator. People guarding the entrance and had to walk through them and the stench of marijuana. We had to leave because the room wasnt big enough for us and my boyfriend mafe me and the kids get into the car while he packed the stuff in because it felt so unsafe. Would NOT stay if the room was free. Do yourself a favor and find a different hotel

People were hanging out of their windows smoking in their rooms. Music playing loud and a bunch of people just standing outside. It was like a college frat party only much more scary as it looked like some of them might have been packing heat.

Terrible mold dirty tub . Someone went in room while gone . Would not let us see the video . So we left and cancelled the next week . These are pictures of the bath .

Didnt get room that we reserved. It was suppose to have 3 beds they give us a room with 2 beds.

Rooms filthy upon arrival dirty tissues in night stand empty pop bottle next to bed used toiletry bottles dresser drawers all sticky. All around beds were food crumbs didn't looklike under sheet had been chamged in months. Huge stains on carpets bathroom outlet didnt work coffee maker didnt work microwave had huge burn from where it caught fire and stunk when trying to use overall filthy property. Breakfast was a joke if you weren't first 10 people down for breakfast you got cereal otherwise there were small amounts of dingdongs twinkies and honeybuns. But once they were gone they wouldn't get more out even with over an hour of breakfast left

Nice and quiet I felt safe. My room needed vacuuming thank you Stacey for vacuuming my room and making it very comfortable for me. Other staff members were very nice as well.

The bathroom was not clean, the ac unit did not work, the carpets were filthy(the bottoms of our feet turned black if barefoot from walking on it). Also the breakfast they serve is just cereal and juice. Asked them to have someone fix the ac and clean the bathroom, all they did was deliver new towels while we were gone. We ended up leaving a night early on our 3 night stay because it just wasn't a clean room.

Room could have been cleaner.

None

It was good stay for the price

Only issues was our tv moved rooms and it was no better ! Staff was friendly very clean!

Nice and clean we will stay again

Beds were comfortable. Bathroom in 226 outlet didn't work and jetted tub needed caulking replaced as it was moldy. AC didn't seem to work right.

This place very very dated and odd room layout, but spacious and the price was right

Clean and friendy staff