John
with Partner
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The room was clean and comfortable if a tad bit small. The on site restaurant was only okay as both of our pizzas were significantly undercooked on the middle but burnt on the crust a clear sign they had the wood fired pizza oven running too hot. Their website clearly states that we should get 1 free mini bar refill however when we approached the front desk about this they implied that we were lying to try and get free things. When shown the website the simply said "we don't do that, it's wrong" and did not apologize for implying we were lying. Location is very good for museums. Overall it was okay with the pros being the location and cleanliness and the cons being amenities, service staff, room size, and false advertising
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