The room was dirty, the television was broken, and one towel per person. They told us FIVE times they were sending someone up to fix the tv...they did not. The hotel pretends to be 5 star, but it is 3 at best.

Le bain tourbillon ne fonctionne pas bien et les chambres commence à avoir besoin de rénovation. Les miroirs sont abîmés.

Staff was nice

Mohsenn at reception is polite friendly and very professional

Excellent variety of continental breakfast and Moroccan dishes . Friendly staff . Meriam at the reception was very helpful and professional. Badr and team at the restaurant were very nice and friendly. Always at your service . Spa was amazing . Massage and Hammam was great . Excellent experience ❤️

As a 5-star hotel, there are lots of improvements needed in this hotel. The room we stayed has strong paint smell. The wash sinks are easily clogged. The water temperature of shower faucet is so difficult to adjust, it’s either burning hot or too cold. It can’t stay at warm level. We reserve the stay in the hotel for a friend's wedding held in the same hotel. All the guests suppose to receive welcome basket but nothing was delivered to our room.

The room was spacious and had all the necessary amenities. However, the key card system was very inconvenient — it stopped working after almost every use, and we had to reset it repeatedly. This was quite frustrating and wasted a lot of time. Hoping the hotel can fix this issue soon.

It was a beautiful hotel with an amazing view!

staff

The hotel is in a good central location. The view from our room was lovely. We went for dinner at the Skies ans that was a very nice meal with a view of the mosque. The food was great and good portion size. The main thing that disappointed was the rainfall shower in the room. It flooded the shower unit and went on to the main bathroom floor so was very slippery. We only used it once and used the smaller shower head after that. Overall the hotel is nice but just needs some attention to upkeep/ redecorating/refurbishment

Good breakfast. Polite staff but slow processing at check in

Great stay wonderful time

Overall, a pretty average stay in an average room. The room and bathroom need some updating. There was a musty smell to the room and there appeared to be a water leak at some point as evidenced by watermarks on the wallpaper. The bathroom was odd... tub within the shower stall and an unusual setup with a rain shower head in addition to a detachable shower head/hose. The rooftop bar was nice for enjoying a cocktail and afforded us some spectacular views of the city.

Nice hotel but rooms need TLC, getting outdated

Staff friendly

The hotel is old and needs maintenance, especially the bathroom. However, the location is excellent, and there is a beautiful restaurant on the top floor of the hotel that I highly recommend visiting

The telephone in the room was not working so could not call room service had to go downstairs into reception three times to ask him to fix the phone to fix the fridge for some more glassware for the room. Every time I was promised, I would go back up to my room and then need to come down to Reception again. I was sick and had no way of calling Reception to get any room service or any amenities to my room. I have made a formal complaint at the hotel with Guest Relations. The room quality is excellent and the hotel is in a good location but the service has dropped over the last 10 years since I’ve been staying at this hotel.

I am shocked with the WiFi not working in my last night and this spoiled all my entire stay in the hotel . This is not acceptable for such 5 star hotel not to have the WIFI SERVICE for 24 hours !!!!

Location.

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