Amazing!!!

I have stayed a number of times in this hotel and really like the vibe here but this time it was not so good. It got off to a bad start when receptionist said they do not recognise Hotels.com (Expedia) Gold VIP members, even though it states very clearly on Hotels.com that they do!! Even when I tried to show them this they said they do not work with Hotels.com Gold / VIP. Very frustrating start to the visit (I do think Hotels.com / Expedia also need to communicate better with their hotels that if they give them this status that they need to notify ALL their staff - but even when I was leaving, another staff member still told me they do not have any Gold / VIP arrangement with Hotels.com / Expedia, when I was just trying to give feedback before I left. He said there was no point asking to see the manager as he also will not know!!). As always, it was nice around the pool and I was really lucky with unexpected sunny weather. Room very clean, as always, bed comfortable and breakfast generous and fresh. However, as always, the coffee in the bar / terrace is terrible, the windows on the street side are filthy and now they are also charging to use the tiny sauna and plunge pool! Drinks service around the pool was also slower this year, even though it was not as busy as I've seen it before. There was also a bad smell in the elevators. I've always rated it five out of five on every previous visit, but this year just not so good, sadly, but would still recommend overall.

Amazing location. Great room size and open bathtub concept was awesome. Evening vies from balcony are to be experienced. Close to beach.

Wrong marketing. And arrogant staff.

The hotel was really great! Room, staff, location, fabulous breakfast.

Room was huge and clean, staff were helpful and friendly. Breakfast had good selection as well. But do bring your own toiletries and buy your own water. Area was 9 mins drive from airport, 19 mins drive to Palma town area.

Everything was top of the line. Supper courtious staff, beautiful hotel, and great food.

Clean, great location, everything you need right in the heart of it all. The breakfast is top notch. Lots of shopping, clubs, rental car places, bike rentals, and some good tapas nearby.

Wonderful property and great staff. Felicity was AMAZING! She did everything in her power to ensure we had a wonderful time. Her customer service was top notch! The arrival drinks and snacks were a great addition. The property was well maintained and the breakfast bar had a lot of options and the food was delicious. I would definitely recommend this property to anyone who is visiting Mallorca.

Doesn’t offer what we expect

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Lovely hotel. Staff excellent

Excellent service from the staff from beginning to end! Highly recommend great location sea view, food, pool definitely return!

Property was pristine and staff was friendly and very helpful. Surrounding area right on the beach was convenient, only negative was we expected surrounding area to be more elevated.

Proper 5 star hotel / resort. Highly recommend.

A sea view is not a 10% sea view

Many pluses to this hotel, a good location on the beach front with lots of bar and testaurant options on the doorstep, free filtered water machines, excellent breakfast, and no shortage of pool loungers with nobody rushing to throw towels down in the morning. The only negative is the hotel resets the air con at 1am every morning, so on all our nights we woke up hot and had to turn it back on and go back to bed. I think they do this to save money, but it somewhat spoilt an otherwise perfect stay.

Lovely hotel fantastic staff only complaint was our mini bar was not restocked for 3 days despite numerous requests the hotel is expensive so you would expect 5 star service

In short…. Location to the beach annd restaurants excellent. Reception staff - poor. Concierge- Excellent. Condition just above average. Breakfast- Excellent. Dance night -dancers average and Dj terrible couldn’t play any music that would encourage people to dance. No VIP extra’s offered for hotels.com VIP’s.

Here’s a concise and impactful review you can post on Expedia: ⸻ We were required to pay for all 9 nights upfront before even seeing the room. The first room was freezing, with only a sheet for bedding, and the shower leaked into the main living area. Staff admitted no other rooms were available and refused any refund, even though this was night one of nine. On night three, we were moved to a different room, which they called an “upgrade”—but it was a hassle for our family of four to repack and relocate. Poor service, broken promises (like a comped dinner they later revoked), and an overall disappointing experience. Would not return.