Superb facility clean , right in the centre of the lanes , great cafe bar for breakfast downstairs

The door kept locking us out - not nice in a storm! Neither the code, not their app - worked. No humans with Numa. Their bot is an annoying nightmare. Once through to an actual person, the best they could do was more codes - that I was asked to check (like a member of staff!). What did we get for this? A sorry for "inconvenience" and a "these things happen". Never have I been locked out of a hotel I was staying in, ever.

Great location, easy access to room via code, large comfy bed.

Super comfy bed, great communication, clean

Clean, modern, great staff

Clean room simple remote check in. Convenient location Will use again

Great hotel, excellent location and easy drop off.

We very much enjoyed our stay here. Minor complaints were the TV sign in (did not work) and the coffee machine did not work. Would stay again-great location.

Large clean room, got early entry which was useful as we arrived at 1pm

Great spacious room, located in a fantastic location.

We had a very pleasant stay. The fire alarm went off at 0900 but it was dealt with quite quickly.

Great hotel in a perfect location everything is walkable. This hotel is fully digital, upon arrival I had a check in problem and staff handled this quickly and efficiently via text. Rooms are very clean and beds are comfortable. Highly recommend.

The room was nice but the heating was not working. I messaged the number on the door and they moved me to another room. They gave me a free upgrade for the trouble. Room was impeccable

Room was clean, AC worked well and the staff on hand were polite and helpful

This was a very convenient location in the middle of Brighton and we found a good parking place close to it. The room was modern and a good size with a lovely en-suite and quite comfortable apart from odd pillows that were difficult to sleep on. The air conditioning (once discovered after the first very hot night) was noisy and the bathroom extractor was on all the time so sleeping was difficult. The hotel itself was very quiet. Only being able to get information by the app was hard and although there was a quick response when we couldn’t get the tv to respond some actual written information and instructions would have avoided the stress after a long journey. Knowing for example that there were no USB ports for charging phones would have avoided having to go round the shops looking for a plug the next day. The housekeeper was very helpful when we were struggling with the air conditioning and turned up promptly the next morning. All in all a good hotel.

Although well-insulated from outside noise, any noise in the hallway echoed all the way down into the room, including people talking until 3am. Made it impossible to sleep. Also can hear everything that happens in the bathroom, and the shower made very loud and unusual buzzing noises on the other side of the wall. Being forced to use Chrome or a proprietary app to check in was very irritating and it felt like an invasion of privacy to have to provide photographic proof of identity for both me and my guest.

Could not fault the hotel, access, cleanliness, room was lovely, great shower room and really comfy bed. Lovely having a fridge in the room! Free water tea and coffee. Perfect one night stay and would defo return. Our biggest issue was the process of payment trying to contact via message or mail didn’t work so we had to leave lunch to make a call and make the payment which I presumed would be taken on the day of arrival as usual.

The place was excellent but too much noise around

Hotel is fine so long as you can get in. There is no reception. We should have received a PIN on the day of arrival but it never arrived. This lead to a frustrating loop with a bot, followed by being disconnected from an agent several times. A call to the emergency number took 15 minutes to connect (so don’t have an emergency here) when we discovered they had forgotten to take payment (although the app mentioned none of this). We were not the only ones, a young family were in the exact same situation. Price is good, location is perfect for the Laines. Rooms poorly appointed compared to other aparthotels. Coffee machine didn’t work and of course there was no-one to ask about it. Interesting concept for a hotel but very poorly executed.

Easy and has everything you need at good value.