Overall Ratings & Reviews Holiday Inn Express & Suites DEER PARK by IHG, an IHG Hotel

The biggest problem I had was trying to get made service. They don’t clean the rooms for the extended stay guest every day.

Great place

The room was roomy, clean, and nice. The bed was just so hard.

Nice comfortable hotel

It’s was decent

I got this hotel because it had a hot tub. After checking in and we went down to use the hot tub it was out of order once I went back to the front desk they told me they could not do anything because I’ve used Expedia for booking. And that’s the only reason that I chose that hotel. Otherwise, I would have chose another one because I was not gonna be there long.

The staff were very helpful and cheerful. This trip was a school trip with students presenting at NASA. The location was convenient and safe.

The staff Wher so nice 😊

Everything was ok minus the pool area. The pool was green and dirty.

The pool was very dirty and the hot tub didn't work along with the room their was granola crumbs under the table

Front desk staff was not trained but was on duty by herself. Charged us 40 over booking price to change payment method from one card to another, even though we had selected "pay at property". Hot tub does not work.

Clean, quiet hotel with friendly staff.

Great stay

Our room was especially large and well taken care of. The pillows were out of this world soft! We loved the full sized Dove products in the bathroom. Breakfast was hot and fresh each morning and the dining room well kept. We would pick this location again!

Every staff member was very nice and helpful. We didn’t have any housekeeping service for two days and I had to go down to the front desk for more wash clothes and sheets. The hotel can use a little TLC but the breakfast was great. I would stay there again.

Nice place

We loved all the small details like sewing kit, body soaps and shampoos, etc

Enjoy staying here

Disappointed that the hot tub was not available for our stay. It was exactly what we needed to relax after a long drive.

Not what i expected, the bathroom was dirty and carpets in room looked old, did not meet my expecatations of Holiday Inn standards