Overall Ratings & Reviews Holiday Inn Express & Suites AUSTIN NE - HUTTO by IHG, an IHG Hotel

My room was located near the first floor exit, and people were coming in and out all night. The door to the room was not hung properly leaving space around the edges to see into the room. The occupants of the room above mine were extremely noisy all night long. I made numerous calls to the front desk but it made no difference. Upon request, I was finally issued a partial refund for that night's stay. I would not recommend this hotel.

Great stay!

Great stay for graduation. Breakfast was good. Lots of restaurants around to choose from.

Floors in the hotel were sticky and rugs were stick to they did not change the linen for 5 days

Everyone was nice and accommodating

Chose this location due to pool and hot tub. Both closed for repairs. None of the USB charging ports in the room worked (there were 6). Day 3, all of the electricity on the headboard side of the room was out. No lights or alarm clock working. Maintenance cant fix it. They cant move me to another room becauae they are full and then deny my request for a refund for that night. $160/nught and I've had better experiences at that motel with a number on the end.

The employees at the front desk was very friendly. The food area was very clean. Every time I went to get food or coffee. The area was clean. Plenty of food and drink. There was roofing contractors working all in allmy stay was nice

Convenient and affordable!

Had this hotel to go to Two Step Inn and it was great! Had to Uber to the nearby venue but location was pretty good, very clean hotel and quiet. Plus offered cookies daily to guests. It was a very nice hotel stay for the price. Would recommend

Overall the stay was good. However, the phone and clock didn’t work in my room. I did let the front desk know about it but nothing ever became of it. The staff was very polite and friendly as well as the housekeeping staff. If ever in the area again, I would stay here, based on the professionalism of the staff and the cleanliness of the facility.

Hotel was in a nice location, staff was friendly and helpful. The only real issue was the carpet was sticky to the touch on one side of the bed. It left your feet and shoes sticky on the bottom. Not great.

Clean big room perfect for what we needed

Overall very satisfying

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First room we checked in the bathroom smelled like straight Urine. Went to use the phone to call down to the front desk and it didnt work. I went down and she apologized and got us a new room. The carpet need cleaned badly. They were sticky. Our shoes were sticking to the front area when we walked in. Wall plug ins were loose or did not work. The phone in the 2nd room we got moved to i picked up the next day and the whole cord fell out of the phone because the phone jack part was broken. Ice machine down on 3rd floor.

Good

Property was appealing. Room was clean and comfortable. Breakfast was hood.

Clean and Saturday breakfast was over the top awesome!

Great location

Everything is fine