Excellent! Friendly staff, very clean, delicious food

This hotel is an incredible example of Colonial architecture and could never be built today. The place was spotless, the rooms incredible and the staff friendly. Being surrounded by a cultivated and manicured forest in the middle of town made it seem far removed from the inner city where it's located.

I love the staff

I didn’t get the room that I booked

The sink had a water leak. We had to go to ask 3 times for toilet paper and towels. They don’t leave enough paper in the room. They don’t have an iron in the room and you have to leave a deposit in order to borrow one. I must say that the employees were very helpful and kind at all the times.

Beautiful garden and grounds, but a ways out. Very much a "bare bones" property; rooms have no fridge, and there is no hot water for showers. The cleaning staff would constantly turn off our AC (although we'd turned it up when we left) so the rooms were stifling when we'd return from our excursions. Front desk staff (outside of Danielu - who was lovely!) did not speak English, but were happy to help via google translator. Pool was nice and cool and the rooms were clean and sufficient. We did not eat at the restaurant, but the staff there overcharged me for a bottle of water (the front desk didn't have any for sale regardless of their signage) and then cheated me on the change~ So I guess that's a thing - the taco restaurant across from it was delicious and we found a bodega in town for future water purchasing needs.

Would not return

A group of 21 stayed there for our annual trip to help churches serve in their communities around Valladolid.

Stayed here with a group

Great stay for groups

Pros: Very clean. Spacious gardens, tennis court, nice pool for young kids, rooms are large. A little out of town centre so a lot quieter, but still only 15 mins walk to Cenote Zaci. Lots of different birds singing in the gardens, it is pretty. Nice buffet breakfast. Relaxing place. One of the few hotels with a gym in Valladolid Taxi to/from bus station in town centre is 40 - 45 pesos Cons: Rooms need complete renovation, had no hot water in Room 102 (did not really matter too much, as the tepid shower was quite refreshing), smell from shower drain. Bed linen / pillows / mattress seem to be quite old. The gym only opens at 10am each morning In Valladolid, I think all the cheaper hotels are likely old and need renovation unless you want to pay premium hotel prices, so this is probably quite typical.

Property staff polite and helpful. Location is quiet.

The view inside the hotel is beautiful. Rooms are very clean. Restaurant available since very early. Staff very friendly. Property is close to the center. Big and safe parking area. The best thing is the affordable price. Good option for family

This is my third time there and it’s always good.

We stayed for 3 nights 4 days. Rooms were amazing. We had the top floor facing the water park. Balcony was huge with warm pool on it. Kids loved the water park. Monkeys were an exciting addition to our trip. Food was great. Nightlife was dull. All on all we totally recommend this hotel.

What makes this hotel special is the excellent service. Margarito is my go to guy at the restaurant because he goes above and beyond what is asked of him.

My team stays at the Hotel because of the excellent service. My friends like Margarito go out of their way to serve.

Amazing quiet place to stay away.

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I would visit the place again.