No one was in the office when we went in (with no bell), we had to yell to get someone’s attention to check us in for over 5 minutes. The room barely looked clean. One set of shampoo and conditioner bottles were knocked over and lying on their sides looking and feeling half used, the washcloth looked crumpled and thrown down and one of the soap boxes was open. Shower is full of soap scum, half the plug ins don’t work and the ones that do are so loose, your plug doesn’t stay in. Walls are paper thin, can’t get the heater to work right. Only good thing so far has been the price.