Great hotel

I booked this for the spa, soaking tub in room. However, both were dirty and the overall impression was this hotel is not well maintained and I did not feel ok using either. The staff was helpful and friendly and the only upside. This hotel is overpriced, food is bad and not clean. I want a refund.

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The hotel had just reopened after its winter closure—something we weren’t aware is common for many hotels in Ibiza—and unfortunately, it showed. Upon arrival, the property felt uncomfortably cold, with a broken door in the lobby and no functioning air conditioning in our room. The spa facilities were particularly disappointing. Cleanliness was below expectations, the hammam was not sufficiently heated, and the sauna only reached 70°C. I also booked a massage, but the treatment room was cold and the overall experience was average at best. On a more positive note, the food was a standout. Breakfast, the lobby restaurant, and the rooftop Peruvian restaurant were all excellent, offering high-quality dishes and a very enjoyable dining experience. Overall, while I believe the experience would likely be much better during the summer season, the hotel—especially the spa and common areas—requires significant improvements in maintenance, comfort, and service readiness.

We really loved this hotel and had a wonderful stay. As is standard, none of the outdoor pools are heated. A guest mentioned that they had been told the oval outdoor pool was heated, but during our stay (late March/early April) it definitely wasn’t — the pool area was empty, and it simply wasn’t warm enough outside for the sun to heat it naturally. Another guest let us know that children are allowed to use the indoor spa pools between 10am and 11am each day. We weren’t told this at check‑in, which was a shame as we missed a day of being able to enjoy this perk. The spa pools themselves are gorgeous though. Breakfast was lovely with a great mix of options for everyone. The location is beautiful — just a short stroll to the beach, with a play park on the way that our 4‑ and 5‑year‑olds absolutely loved. Staff were all very friendly and welcoming. The kids’ club was quite minimal when we arrived, with no schedule and just free play, but it was the very start of the season. On the day we left, we noticed they had put up a timetable, so it looks like it was just getting going. Overall, we had a very lovely stay and would happily return if we visit the area again.

Nice selections at breakfast. Very good staff. Welcoming, everybody spoke great English. Impressed

Pleased with hotel, comfortable rooms, cleaned daily. Good breakfast , pleasant outdoor seating. Service was efficient and friendly. Worth the money. Next to marina and nice walk into town. I would stay again.

Perfect location. A lot to like. Service slow at times. Would go again

We chose this hotel as we wanted to treat ourselves to a five star hotel for our wedding anniversary. Unfortunately our room was in very poor condition and overlooked a noisy construction site. The shower screen didn't meet the floor so flooded the bathroom when used, the shower seat (accessible room) was mouldy, the WiFi was poor and two of the fancy light/curtain switches were broken. We couldn't use our balcony due to the noise and the only seat in the room was a stool so we had to sit on the bed all the time when we were in there. The staff were kind and sympathetic. Although our request to move rooms was not met, they did go out of their way to offer extra cleaning of the bathroom, complimentary drinks and a refund for one night of our six night stay. The public areas of the hotel are very lovely - both pools were nice to sit by. However, we won't be returning as it is not good value for money or a five star experience.

Sadly, my room had a funny, damp/musty smell. I couldn't get rid of it , and it meant that staying in the room was unpleasant. My bedding was dirty. It had lots of hairs and random things in it. Bits of dust, fluff, hairs and I saw two bugs which might very well explain why I have been bitten so much.

Just got back from a lovely stay at Aguas de Ibiza very relaxing, we stayed in a deluxe room pool view I asked for a room on the 3rd floor as you get better views of the marina. There are two pools one at ground level which is well maintained with service staff always on hand. Also the rooftop pools which along with the bar and restaurant area is stunning again staff serve drinks to you. Only bad comment would be that the bathroom in the room could do with a revamp, we stayed here 9 years ago and the bathrooms are getting a little tired now. The spa area is superb with gym, and plenty of treatments available. All in all a fantastic hotel.

We had an excelent stay after an unwanted incident (getting all our baggage stolen on the 1st day). The manager really went out of his way by offering us a free dinner and a room upgrade an all the staff was very helpful.

Great staff and room

Our room No 233 had faulty air conditioning control unit during our 7 night stay. Couldn’t set the temperature it was either on or off meaning very cold or very hot.Hotel engineers couldn’t fix it needed a part hotel was full no other rooms available. Hotel agreed via Expedia to refund one days stay compensation 423 euros. Hotel produce paperwork they signed I signed payment via credit card. Expedia contacted me this morning the hotel had reversed their decision and there would be no compensation. This after I had checked out and on way home. Not what you would expect 5 star hotel. Emails to prove this

Rooms are tired and broken lets the staff down actually such a shame. Noisy room terrible Construction view

The hotel is convenient located near bars and restaurants, an outstanding spa, with friendly staff and service throughout. The breakfast is amazing- lots of options both buffet and options from the chef. The rooftop is wonderful, shame it is adult only. The room was shared with 2 adults and 2 children. The bathroom area could have been more discreet. Though robes and slippers were provided which helped. Would stay here again.

Great location. Service very hot and miss, room not cleaned properly each day to standards you would expect for 5 star hotel. Kids loved pool

4 days fly and flop it was perfect

Amazing hotel !

Not for adults, good for young families Expensive and rooms/bathrooms quite tired Shower leaked wasn’t the cleanest Breakfast good and staff and breakfast very helpful Not a 5 star hotel Wouldn’t return