Staff very friendly hotel clean great value for money

Good polite fast

Paul on reception was really helpful during my stay. All the staff there are excellent, good food, comfortable room

Bathroom bin wasn’t emptied and there was no fridge in the room. The remote control for the TV wasn’t working

I’ll start with the staff are very friendly and welcoming and in terms of location to the A1 motorway it’s brilliant. On a personal level I’m very tall and I’ve never been to a hotel before where I’ve had to duck my head or feel my head is touching the ceiling in parts of the hotel/room as much as I did staying here. The room I had wasn’t great as on the small side and I had an issue with cleanliness in the room which I’ve reported to the hotel which are now looking into. Overall I feel it’s a hotel that Holiday Inn need to update. It’s serviceable for a short stay but I’ve stayed in cheaper Travelodge’s that have bigger rooms and probably a better standard of hotel.

Our family room was clean and spacious. Staff were helpful. The breakfast provided a good variety of hot and cold food. The hotel is comfortable and welcoming. Excellent free car parking. The location provides good access to Sunderland and Newcastle.

Very friendly staff, excellent breakfast, comfortable room, value for money stay - will be back.

Clean room, huge bed.

Good value

Very relaxed hotel

Reasonable price for room

Wasn't happy with my stay. Bed was very uncomfortable. Our room was not cleaned, used towels still left in shower, when rang reception they gave me 2 clean towels but didn't take the used ones. Disappointed with the breakfast as wasn't cooked to order only buffet. Also the attitude of some of the staff was not good customer care.

Stayed here several times, great hotel, location and staff

Clean and good service

Check in was great, gentleman was polite and helpful. Sofa bed in room not made up (was a late booking) lady came to make this up. Sofa bed not in the best condition, asked for extra pillows (daughter had 2 even at home) to be told we were only allowed one. Tried to call for room service no answer

Rooms a little tired, food at dinner and breakfast was of good standard. Staff all friendly and professional. For the price a good value stay.

After receiving the bill we noticed it was more than we expected after paying for ut. Turns out there is a service charge. The member of staff showed me on the menu, this was the very small writing on the back of the menu.

Unbelievable value. Rooms super clean, staff very friendly and an amazing restaurant.

Excellent hotel, very comfortable and welcoming. The staff were really friendly and helpful. The room facilities were excellent, very clean, great hot water for shower. Only item i was disappointed with was the gym, poor equipment, not enough weights, mainly anaerobic equipment.

Staff are always so helpful and friendly. The breakfast is stand out