The breakfast was fantastic and staff attentive. Great location winning walking distance to a multitude of shops and restaurants.The carpet floors in the rooms are worn,stained and filthy .Management stated they are renewing all carpet floors in rooms so hopefully that is the cases for you.

Good breakfast, staff was extremely helpful

Sadly we only had one evening and a few hours to really enjoy this amazing property . Everything about it was truly unique. The star however is the owner and host,Pascal. Our car had a falty battery and he sacrificed 4 hours of his busy day tindi battle for me with Budget Road services. Way beyond the call of duty. You will be so happy you booked a stay here.

Lovely stay here. Helpful and friendly team. Wonderful location.

Very pleasant staff, great room

Our bed had a plastic cover over the mattress! This was far too hot and uncomfortable.

A great location with a great and friendly staff. The pool is great.

There was little room for suitcases. We used a bench under the desk area and the other was put on the floor. The closet was too small for suitcases. I had to pick up a dead bee under the window. The reading light on one side of the bed didn't work. The carpet was stained. Yes, we let them know. We stayed 3 nights and for $900 the room was cramped and uninspired. I got a text saying if we pre-check in we could get our key at noon upon arrival. When trying to take advantage of this the site didn't work. We ended up waiting almost 4 hours for our room. Others waiting for their room were sought out to let them know their room was ready. We asked for the same since we were also in the lobby but know one notified us. We had to go up every hour or so and check. Someone used our room number to pay for their breakfast. Checking out in the middle of the night to catch our flight we had to sort of that out, too. We were not offered the little treat (something Aix is known for) but were offered it when we left after seeing them behind the front desk. The nighttime receptionist said he was surprised we weren't offered them when we arrived. It's the little things. We've been to Europe many times and usually just go with the flow but this hotel was just off in so many ways. Small rooms are common in Europe but this was pretty cramped for 2 people. The shower was nice. The beds pretty comfortable.

Nice property, very close to Aix centre, yet away from its business. Lovely swimming pool area. Hotel a bit dated but nothing that detracts from the stay. Rooms with balconies looked particularly appealing, but they were not available for our dates of stay. Aix is beautiful!

I loved my stay at this very well-located and pleasant hotel! The staff were a standout for being so lovely, and the internal public spaces and my room were great. I do wish the pool area was as stylish as the photos implied,

The staff at reception were all extremely nice and helpful. I lost a valuable item and when I returned (after checking out) it was returned to me 👏👏👏👏

Beautiful hotel. Great location. Nice pool

Amazing

Perfect spot to explore and to rest by the pool

Great hotel situated closed to the action but has all the amenities you want! The pool is a wonderful attraction and is ideal for lounging in the sun. Staff are warm and friendly, and willing to help out with anything you need. Stayed for 3 nights in May 2025 and wish I could have stayed longer at this hotel - that’s how much we enjoyed it. Would stay again should I travel back to Aix-en-Provence.

Beautiful place -- nice room -- comfortable and nicely furnished. Note that most of the hotels we stay in at home include a microwave as well as a fridge. Another note is that the carpet in the room was starting to show some wear -- not bad but needs attention soon. These things wouldn't even be mentioned if the room was 200 euro a night but it was more than twice that rate. I still highly recommend the Grand Hotel. Fantastic breakfast, great staff and a beautiful place.

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In our case, my wife and I thought the staff was excellent, the property was very nice, the hotel was very close to the train station, downtown, parks, and cinema. Although my wife and I are multilingual, French is not a language either of us speak, but the staff was accommodating when we tried some simple phrases. In total, it is a hotel I would recommend to someone visiting the area.

First, the positives. Great location, very clean and well appointed with L'Occitaine toiletries and coffee, etc. Very comfortable bed and room and we had a nice balcony overlooking the pool. The negatives: They have no USB ports in the room to charge your phone, I called the front desk, they said they'd already given all of the chargers out to other guests so I'd have to "go buy one myself" which was disappointing. Had they mentioned no USB ports on their website, I would have brought my own charger! They were doing some kind of construction so there was drilling going on starting at 9am. The website says the pool is heated but it was most definitely not. We had to ask to have our room cleaned at 3:45 in the afternoon and the night before we left, the door handle to the shower room came off in my hand. Overall, not a horrible experience, but it certainly not the 4 star experience we were hoping for.

The hotel was undergoing renovations, which took a little bit of the comfort away. The staff were friendly and helpful, breakfast was good, the only downside was the lack of air conditioning. We had to keep the windows open all night and the streets were loud…