Overall Ratings & Reviews Hotel Sylvabelle

The room is behind the reception. There’s no lock on the door. The duvet was very untidy when I checked in and it had a smell. No bedsheet. There was hair on the bed. There were plenty of shower rooms, small but clean. The hotel wasn’t hard to find but during the night there’s no street lamps. There was construction going on at 11pm, with drilling and hammering sounds.

The room is too small and have no toilet

Si cet hôtel a une hater, c’est moi. Si cet hôtel n’a plus de hater, c’est que je suis morte. Sale, lits malpropres, planchers souillés, aucun matériel pour cuisiner, toutes les portes sont débarrés et tout le monde peut entrer sans clefs. Pire séjour à vie. J’ai changé d’hôtel pour la 2e nuit.

Not very clean.

I refused to stay in the room i booked in Sylvabelle hotel in Marseille because it was filthy, stuffy, and did not feel safe. The pictures shown on the booking site had nothing to do with the hotel i arrived to. I tried to get a refund and i was told online i was too late. I m extremely angry, upset and feel i have been roped. I did not stay in the hotel so i dont understand why i was charged for the dtay????

Full of insects in the room

This hostel was DISGUSTING! The bathroom smelled like a porta potty. There were only 2 toilets and 2 showers for 10 beds, and one of the showers didn’t work and one of the toilets didn’t work. Of the shower that did actually work I couldn’t get hot water and it didn’t have a shower head. As a result there was always standing water on the floor. Booking said they give towels for bathroom they do NOT. They don’t even have soap in the bathroom for people to wash their hands when you use the toilet. Not to mention it’s a pigsty from construction, although I have no idea what they are working on because it’s absolutely filthy.

ignore the reviews!!! felt so safe there and location is perfect !!!!

Very basic room with bed, shower, sink, shelf and bedside table. But, a massive sports event during my stay meant any available alternative hotel accommodation prices extremely expensive. The staff were extremely courteous and helpful and my decision to simply get on with the accommodation was readily taken and did not spoil my stay - I also recognised that fellow travellers at the hotel were equally polite and respectful.

Definitely not the best place to stay in Marseille. We’ve been there for one night, and the condition are far from the pictures and advertising. It’s more a hostel with the price of a hotel. The price was 85 Euro for one night. Small room, shower dirty and small. The shower drain was blocked, I told that to receptionist, which I understand was his first day, and nobody took any action. This is just a transit hostel, definitely not to book the place for a nice holiday with your family. You will ruin it.. Not recommended at all. Sorry

This hotel should NOT be on hotels.com. We reserved a bedroom for 3 guests - after checking in, we realized we were only given 2 pillows (even though we had paid for a room for 3 people), we only had 1 (dirty/stained) towel, the beds were NOT made and the light in the bathroom did not work. The staff was extremely rude and not helpful at all. Our room was located right next to the 'lobby' and we could hear the employee talking all night on the phone and watching TV. Eventually, the employee gave us a third 'pillow' (it actually was a couch cushion that he simply put in a pillow case) and one more towel. We finally had to make our own beds. We asked again about the light in the bathroom, to which he replied he was NOT gonna do anything about it. So we had no light to shower/use the bathroom for our entire stay at Hotel Sylvabelle. Do yourself a favour and AVOID this hotel.

This is worst place I’ve ever stayed in. Disgusting on all levels. Broken lights and sink fixtures , Unclean showers. No toilet paper in bathrooms. Revolting and uncomfortable

Don't. Just don't. We booked this and actually refused to stay here when we got to Marseilles. The Travelocity folks were kind enough to refund us our stay, and we booked a very nice hotel just a few blocks away. Dirty. Very dirty. Smelled strongly of cigarette smoke. Beds were made with sheets and no blankets. A tug of the sheet revealed a very stained and worn bed underneath. There was a shower and a sink in the room, but no toilet. The shared toilet was a little closet with NO SINK to wash your hands. The entryway was duct-taped open, despite a notice telling visitors that it was secure and to buzz the front desk for entry. The duct tape looked like it had been there for quite some time. There was another note inside the door, spelling out the rules for this property as a youth hostel. Perhaps a young, desperate person could make use of this "hotel" but we refused to.

Old building shower door & restroom door can not close all the way. Shelling have black mold. No air-conditioning.

Like a prison in all respects - from unfriendly staff to unclean bathrooms.

This was most definitely the worst hotel of my trip. I was really disappointed as it had reasonable reviews beforehand! I had booked a single standard room, as I wasn't there for long, but wish it was even less time! First impressions - the room smelt really, really bad. Even with the window opened fully for an hour, it had not disappeared. This smell was bad enough to get me looking for the source, which was unfortunately not found until later in the story... Upon inspection, the room definitely was not clean. I don't know what cleaners they use, but they should definitely be getting new ones. Luckily, the mattress was clean and reasonably comfortable. I would have probably booked a room elsewhere, however, the WiFi didn't work, so that ruled that out. Now, that smell... well... it turns out when you have a shower, the water leaks out and onto the bedroom floor... creates a massive puddle (where your now soaked bag is) and doesn't have anywhere to drain. I would NOT recommend this hotel to anyone!

Do not pick the dormitory version if you could avoid it.

It's a very cheap hotel but in the nice side of town.

didnt even sleep

Just one night stay, it was ok for everything. Hostel is near metro.