The hotel was very conveniently placed in the city the rooms were clean and big enough. But the number one stand out was the staff. The two ladies on reception were unbelievably kind, helpful and courteous.

Room was very clean, comfortable

Best location. Wonderful staff. Great breakfast. Close to waterfront, buses, theatre & lots of trattorias close by. Love this place.

Yes everything was excellent.

We stayed in a fairly simple room, but what makes this place wonderful is the staff. So friendly and helpful! Would absolutely return, and in fact we did after our flight was rained out!

Clean room and great location. Breakfast good but facilities and amenities quite basic. Good base and works well for a business trip.

Staff was friendly, room was spacious compared to most places in Europe, room has the amenities you need and liked the 12pm check out too. Would stay again.

Very good hotel, I would have said excellent if the breakfast were a little better. In general, I had a very positive experience and would definitely stay here again. Not close to the train station but super convenient if one wants to walk around the center of the city or go down the port area.

This hotel is in a fantastic location for walking around the historic old town of Genoa! The Piazza di Ferrari is amazing with beautiful buildings and great restaurants. The hotel was quiet, the staff was very friendly and helpful and the room was spacious!

The staff was great, rooms nice and clean, great location.

Overall a great location in old Genoa with almost everything in walking distance or close to public transportation. The hotel is a little on the older side with some minor housekeeping issues and room condition. The room was fine but it could have used more closet space. The bathroom itself was very small and not enough counterspace. The staff overall were very welcoming and polite at all times.

It was an experience

Chose Best Western due to name recognition and it didn’t disappoint. Very nice accommodation walking distance to shopping and restaurants.Taxi stand out front

We absolutely loved our stay and were immensely grateful the lovely and very professional staff both accommodated and put up with us. Our room was beautiful. We had a fabulous view of the plaza below and stunning surroundings. The breakfast was fresh, healthy and delicious. The staff helped us many times as these were our first days ever in Italy. Highly recommend!

Good!

The staff were so friendly and helpful. Very accommodating with holding luggage with a long wait until the ferry

Great location. Plenty todo in the area. Close to shopping and restaurants.

Great location. Aclose ealk to most places. Receptionists were amazing.

The breakfast and the rooms were clean and nice. There is no elevator to enter the hotel, which is an inconvenience with luggage.

Great location, professional and helpful staff, small room was very clean and adequate.