Small hotel with very nice and helpful staff and exzellent breakfast. Only small disadvantage is that you can hear the street and the other rooms - therefore only 4 stars

Hotellet ligger ideelt i forhold til at opleve byen indenfor bymuren. Et hotel med en god atmosfære og imødekommende personale. På alle måder en god oplevelse. Vi kommer gerne igen.

The hotel served a great breakfast buffet and had a bar area to have a drink in the evening. The pool looked great but we did not use it. It was wonderful they had bikes there to rent. We rode into the walled city then around the old walls twice, surrounding the city. We would highly recommend this hotel.

Good location! Poor breakfast!

We had a wonderful stay! The staff were so friendly and helpful! Breakfast was delicious with lots of choices, real dishes and an amazing barista making fresh coffee and cappuccinos! The area was walkable and close to great restaurants.

Highly recommend this hotel. From coming in through the door, where we received a lovely welcome, right through to leaving, the staff were friendly, helpful and just wanted to do their best for you. Our accessible room was great, on the ground floor near the bar/dining room and had a lovely wet room. The hotel is ideal walking distance to the town. Unfortunately the weather was not on our side and we couldn't use the outdoor terrace - it looked lovely though, Lots of selection for breakfast. The hotel organised a taxi for us to take us to Pisa airport with a stop at the Leaning Tower - really great service and lovely driver. Highly recommend

The room was clean and bed comfortable. The rooms are somewhat modern without charm but I would still recommend. Short walk to the walled city of Lucca and free public parking right in front of the hotel so very convenient. Breakfast was adequate with excellent made to order coffee. Good value 3 stars hotel.

The lights were really ugly.

Ottima la pulizia e il personale sempre presente, ottima anche la colazione e i vari servizi. Es biciclette, ombrelli erc

Nous avons apprécié l'accueil,le confort des chambres,le rapport qualité prix

...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism

The room was very spacious and clean. The welcome was very friendly. Breakfast had lovely freshly made coffee and lots of choice in the buffet.

The staff were very friendly and attentive. Short walk to city walls. Excellent accommodation, would highly recommend.

Breakfast was good, a lot of variety. Staff were excellent. Location perfect and only a short stroll into the city. Would recommend this hotel to friends

Comfortable and quiet hotel. The staff was outstanding and very helpful.

Breakfast was excellent. Nice staff, location. No vineyards here. But close to the city wall, and gates. 10 minutes walk to central historic district.

Modern hotel within easy walk of Lucca city wall and city. Very nice pool.

I would recommend Hotel San Marco to anyone visiting Lucca. It was a great choice for exploring and enjoying the walled city. Staff is friendly, knowledgeable and helpful.

Thoroughly enjoyed my stay at Hotel San Marco The staff at every level were accommodating and pleasant. The hotel was very clean and well maintained with excellent linens and towels. The garden was lovely the perfect place for a quiet drink or dinner. Would highly recommend this conveniently located property.

With pure hospitality upon us first stepping into the property, the staff were an essential element to the overall loveliness of our stay at Hotel San Marco. Knowledgable of their area, they were always willing to provide recommendations and transportation plans for the nearest cultural experiences. The room was clean and modern, while the pool and surrounding lobby area encouraged community between guests and the endless opportunities to take in the Tuscan sunset.