The rooms don't even have hand soap, the pictures were not representative of the place and most of the amenities listed were closed or missing.

Honestly, not sure how this hotel is a 3 stars and cost over 400 Cad. Getting there yesterday, there were 3 customers having payment issues because the hotel system was down. We had to wait for 50min because there was only 1 person at reception and he did not know much because he kept calling someone if the phone for help. where finally it was our turn to checkin I understood that some how there are still using pen and and paper book to track reservation. The room was clean but my window did not lock well so I had to listen to all the people screaming at night and the early cleaning trucks. My window cover was broken (Please check the picture) so I was not able to close the curtain. and the bed was BAD. It cracked and made sounds everytime i turns, it was not comfortable. The morning staff was almost arrogant: no good morning, no thank you, no how was your stay. Just give me the room key. I will NEVER go back and will NOT recommend this hotel to anyone.

Such a great place to stay ! But sadly very sadly i have a terrible experience , Bed Bugs everywhere! Horrible its not the word! My whole body had bites, I had to trash my luggage , and clothes ! I end up in doctors office horrible bites lots of itching , welts all over my body ! My body had a allergy reaction to it! Im waiting for my money back! Sadly again i would NOT recomend!

This is an older hotel that has not been upgraded lately. It's location was wonderful - a four minute walk from the Gran Via metro station. And about a six minute walk to the Sol metro station and the main square. It was in the heart of vibrant nightlife, restaurants, shops, etc. Staff was friendly. We would stay here again.

Old building,but rooms are clean,noisy at nigth,but for me no matter. 1 min walk from gran via metro,location perfect,i will come back. Wifi not very good quality.A lot of restaurants near.

upon arrival front desk person was busy and just told us to wait in sitting area. She didn't welcome us or tell us that she was taking care of someone else and she'll be with us shortly. room was clean but hall way carper very dirty and could use a steam clean

Staff were very nice and helpful, but some guest were very loud coming in at night.

It's close metro Grand veer

Cerca de gran via

No comments

Stayed two nights in October. I like the location, the friendly staff, the cleaness, and the convenience of the property. It is in short walking distance to the city centre, very convenient to take the public transit (the Metro system), and easy to get to Madrid railway station and the major cultural and historical sites. The property does not provide breakfast nor have a cafe, but a McDonald store and dozens of nice restaurants and bars are around and just several minutes' walk. Enjoy!

Pros: super convenient location for shops, restaurants and sightseeing, decent size rooms, has a cool ‘70s retro vibe whilst still being generally well maintained and the room was sound proofed. The reception staff were friendly and helpful and made it a pleasant stay. Cons: housekeeping was hit and miss, with our room having been forgotten on two days of a one week stay and the air conditioning was broken over two whole days. We would stay again and can recommend this hotel.

Great location!

We left

This hotel is a good buy for the price but very outdated. The location is great and staff very friendly.

No hot water in the shower and they charge you what ever they want

Everything is around this hotel, and greeat customer service, thank you

wifi was terrible and room was very uncleam

Olor a alcantarillado en los pasillos.

Staff are very professional, we arrived early morning but staff allowed us to hold our luggages. The hotel is in the center of Madrid, within walking distance of every place you want to go. I will stay again and will recommend to friends and family.